4

I am trying to install Symantec Endpoint Protection version 12 on Windows 7 64 bit, and during the installation it keeps failing and rolling back. I checked the log file, and the error code I'm getting is 1603.

  • What build of SEPP are you installing? – Dave M Dec 30 '09 at 19:53
  • File Version: 12.0.0.49974 – Paul Dec 30 '09 at 20:28
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A co-worker found the solution. The installation of Symantec Endpoint Protection (SEP) client fails and rolls back around the point of registering with LiveUpdate

Solution:

In the registry,

Find

HKEY_USERS.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData value=%APPDATA%

and change it to

HKEY_USERS.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData value=%USERPROFILE%\AppData\Roaming

Install SEP client again.

protected by Community May 25 '11 at 11:05

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