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Other cartridges and black print fine. I've tried two different brands of Magenta toner and it was working perfectly well until recently. The problem didn't coincide with a new toner cartridge as far as I can recall. The printer is a Dell 1350cnw. When I print the test page the Magenta is perhaps slightly faded but not too bad and smooth. When I print an image that should have some red or brown areas it comes out a muddy greenish colour and has a distinctively powdery texture. Thoughts on trouble-shooting welcomed.

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  • What image are you printing? And what program do you use? Apr 9, 2015 at 19:51
  • It doesn't seem to matter too much - word, pdf, image - all have same symptoms. Here's a link to an image that comes out greenish instead of reddish: timvandevall.com/wp-content/uploads/…
    – Andy Boura
    Apr 9, 2015 at 20:16
  • If the test page is ok, that leads me to think that it's got to do with the computer/system or the connection. Are you printing from the same computer? Maybe the driver isn't working. Or there might be a hardware problem with the connection. But it's weird that the ink has a powdery texture. Can you try printing something that is supposed to be pure magenta? Apr 9, 2015 at 21:43
  • I think the two brands of inks may be incompatible. The brown areas in the image are composed of about 20% cyan, 60% magenta, 30% yellow and 30% black. Can you try printing the following image to test this theory?iremaltan.com/test.jpg Apr 9, 2015 at 21:53
  • Different brands of toner can vary in color, grain size, and melting point. Sounds like incompatible toner.
    – fixer1234
    Apr 10, 2015 at 0:19

1 Answer 1

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It sounds like there is an incompatibility between the toners. If magenta alone works well, but its mixture with other colors causes a problem, than this is very likely. I have a test page here, which includes boxes filled with 5 colors:

  1. magenta
  2. 50% magenta, 50% cyan
  3. 50% magenta, 50% yellow
  4. 50% magenta, 50% black
  5. 30% cyan, 60% magenta, 50% yellow, and 50% black

If magenta prints out ok but others are powdery and of the wrong color, then we can rule out a connectivity/driver problem, and conclude that there is a mixing problem.

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