I have Windows XP Pro x64 and I use Firefox as my browser.

When I go to http://www.weather.com/weather, there are videos listed on the right hand side. I used to be able to click on the video title and they would open. I had a problem with my pc and had to do a system restore to after Adobe was installed but the files at this website stopped opening. All I get is a black box. I uninstalled Adobe and reinstalled these programs one at a time but the files still don't open:

  • Adobe Flash Player 17_a
  • Flash_player_ax Flash Player for Internet Exporer - ActiveX (I occasionally use IE8)
  • Adobe Flash Player - Active-x for Windows
  • install_flash_player NPAPI for Firefox
  • Adobe flashplayer17ax_a_install
  • Adobe install_flashplayer17x32_aaa_aih
  • Adobe Shockwave Installer Slim

They're the latest versions from the Adobe website.

In Add/Remove Programs, Adobe Flash Player 17 Active X and Adobe Flash Player 17 NPAPI are listed but there's no size to them, the "Size" field is blank. The other Adobe programs that I installed aren't even listed there, and it's the the same with Revo Uninstaller.

I ran Avast, BitDefender, MBAM, Avira, SecurityCheck, and Spybot S&D and they showed only cookies so I don't think it's a malware problem.

Can anyone give me some help?

  • 3
    Your operating system isn't maintained since April 2014. You should consider upgrading to a modern version of Windows because Microsoft won't be releasing any security updates. Windows XP is not secure anymore even if you have antivirus program etc. – gronostaj Apr 13 '15 at 11:10
  • You didn't answer my question. Why'd you bother? – user437092 Apr 13 '15 at 11:14
  • 1
    He didn't leave it as an answer. Just a comment. A very valid one too – Joe Taylor Apr 13 '15 at 11:21
  • I'm not looking for comments, I'm looking for answers to my question. – user437092 Apr 13 '15 at 11:39

It sounds like the Flash Plug-in is disabled. To enable it,

  1. use the menu button to choose Add-ons
  2. In the Add-ons Manager, select Plug-ins on the left
  3. Find Flash in the list and choose Always Active

There is good troubleshooting information at Mozilla's site - Flash Plugin - Keep it up to date and troubleshoot problems

  • I don't have a problem on IE8 x64 playing the videos on this page – user437092 Apr 13 '15 at 13:59
  • That information is good to know, but this answer is for Firefox, as your question requested. Is the plug-in set to always active in Firefox? – CharlieRB Apr 13 '15 at 14:06
  • Thanks for responding, Charlie. I don't have a problem on IE8 x64, Firefox or Chromodo playing the videos on this page wfsb.com/global/… but none of the browsers can open videos at weather.com/weather. I don't know what the difference is between the sites tho. In Firefox, I have all my add-ons enabled. – user437092 Apr 13 '15 at 14:06
  • 1
    That is not what your question states. The way it is written, you lead us to believe there is a problem with the Flash plug-in. If you had told us that other sites play flash in all your browsers, I would have taken a different approach. Please edit the question to be accurate to the problem you are having, including all the details. – CharlieRB Apr 13 '15 at 14:09
  • My initial question is correct. There was a problem with my Flash Plug-In. I think you misunderstood my last comment post. I followed the link you gave me support.mozilla.org/en-US/kb/… and it led to "The Refresh Firefox feature." It fixed the problem with Adobe Flash. Videos now open at The Weather Channel on Firefox. I didn't check IE8 or Chromodo because I use Firefox 99% of the time. Thanks for your help. – user437092 Apr 13 '15 at 14:36

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