I'm trying to remote desktop into a win7 pro desktop across VPN. When I try to connect I get an error saying

Your credentials did not work.
The credentials that were used to connect to [computer] did not work. Please enter new credentials.

If I remote into a server on the network, I can then remote desktop into the desktop machine (doubly remote desktop).

  • Username (with domain) and password were first typed into notepad then copy/paste for every remote desktop session.
  • Clocks in the taskbar are the same, within 60 seconds, accounting for time zone change.
  • Issue is the same using both computer name and IP address.
  • edit: "Allow connections from computers running any version of Remote Desktop" is (always was) checked on the computer I'm trying to remote into.
  • edit: I can access a fileshare on the machine I'm trying to remote into yet remote desktop still fails.

Picture to help clarify the issue:

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edit (Dec 2015):

We bought a new (local) router and the issue seems to have resolved itself.

Can't connect to remote desktop via Cisco VPN using wireless connection, works with wired did not help


I believe the Win7 computer has NLA enabled and because you are on a non-domain-joined machine, you are not able to access it (while the 2008R2 does not have this). You can read more here: https://technet.microsoft.com/en-us/magazine/hh750380.aspx

  • 1
    Ugh, sorry for this. This might be a bit better: technet.microsoft.com/en-us/magazine/hh750380.aspx – cdavid Jun 28 '16 at 22:33
  • Link-only answers are not helpful. How does the author, in detail, solve their problem? Please note this was a hardware configuration problem, per the author's edit, over 6 months ago – Ramhound Jun 29 '16 at 0:46

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