I just got a new workstation and need to set up Outlook for my work email - simple. I go through the wizard, put in all of my info, and successfully connect and send the test messages. When I return to the main Outlook page, it looks like its trying to set up my mailboxes, and then crashes (window just closes). I click to reopen Outlook, and the splash page will appear, but then it closes or crashes before I can do anything.
I've found that if I am not connected to the internet, or if I go through Control Panel to remove the account entirely, then I am able to open Outlook. The other odd thing is that if I right click on Outlook and choose a specific task, such as "New E-mail message", that window will open fine. I tried sending a test message, but it was not received at the other end. Also, I have tried opening it in safe mode ("outlook.exe /safe"), but still in encounter the same problem. Running Repair also does not change anything.
I suspect there is some issue with connecting to my email server. One of our IT guys said he thinks the problem only happens with IMAP, so he suggested switching to POP. Unfortunately I am not able to even get Outlook connected using POP, but I suspect that is a completely separate issue I should take up with the person who runs our server.
Does anyone have any idea what could be causing Outlook to crash like this?
Once I got the correct POP3 settings, I was able to set up my account that way without problems. I still think IMAP would be preferred though, so I'm still open to hearing potential solutions.