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We bought my 87 year old mother a Toshiba laptop. She uses it to check emails and do crossword puzzles.
After about 6 weeks, she turned it on and a weird screen came on and it asked for a PW. I was told by a friend that it wants a BIOS password.
There is no way that she set this up. She can barely put in her regular password. Spent 2 hrs on the phone with a foreign lady at Toshiba who insisted that it's a software problem and not under warranty.
Toshiba said there is a charge to do this. I have to also pay to send it to them and they don't know the cost 'til they actually fix it. All this for a $400 laptop for an old lady. The computer isn't booting at all
I've tried all of her passwords, none work. Is there a way that I can find out this password?