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I bought my HP 15-r085no in September last year. After a while, I got a few bluescreens with the accompanying horrible sound. There was two (I think) different bluescreens, where one of them was with the message "Bad_pool_caller". I cant remember the other one.

I updated the graphic driver. I don't know if that was what fixed it, but at least it didn't happen again - until now.

One day at the endo of last week, I had two bluescreens with "bad_pool_caller". The day after I had none. I updated my graphics driver once more. Sunday and Monday passed with no bluescreens. During the last 30 minutes, I've gotten two more bluescreen of the same type, while typing a question on the LaTeX pages and typing this question.

What can be causing this bluescreen? Is it software or hardware related? How do I troubleshoot this? The bluescreens says something about collecting some error info. Can this information be helpful? Where do I find it?

Bluescreen pictures: bluescreen WSOD

Screendump from BlueScreenView:
WSOD blue screen dump table

EDIT: Added log from BlueScreenView
EDIT 2: Can OneDrive for business be causing the trouble? I'm at least having a lot of trouble with it!

  • Welcome to Superuser. A bluescreen can have a lot of different reasons, caused both by software and hardware issues. When you get a bluescreen, windows usually creates a dump file which contains information about why the bluescreen appeared. Can you give us some information about this dump file by using e.g. Bluescreenview (nirsoft.net/utils/blue_screen_view.html)? – Zaheylu Apr 28 '15 at 9:44
  • @Zaheylu: Thank you for your comment. Please see the updated question for information on the dump file. – ROLF Apr 28 '15 at 9:54
  • Does this happen if you use Autoruns and not load any device drivers except for your display drivers? – Ramhound Apr 28 '15 at 10:40
  • @Ramhound: I do not fully understand your comment. I haven't manually disabled (or unloaded) any device drivers. – ROLF Apr 28 '15 at 10:43
  • Ramhound is talking about disabling all not vitally needed drivers using the tool 'autoruns' which is a microsoft system utility. You can obtain autoruns from the windows sysinternals web site: technet.microsoft.com/en-us/sysinternals/bb963902.aspx – Zaheylu Apr 28 '15 at 11:55

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