I've been trying to getting Visual Studio Community working on my computer (both 2013, and 2015 RC). However, when trying to activate either version, I always come across the same error.

"The online service is not available. Please try again later."

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or if I try to 'Add an account', I get the following error: "an error occurred while sending the request".

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Yet the website reports it as being up, and I see little other mention of this problems (I've tried Googling the various terms, unless I'm doing something wrong there isn't any help out there).

I'm on a Windows 8 machine. I've checked for any hosts entries. I don't have a firewall running on my router or on my computer. I don't have an antivirus program running either. I've restarted my computer, reinstalled VS.

Any help?


Change the Visual Studio proxy settings in

C:\Program Files (x86)\Microsoft Visual Studio 14.0\Common7\IDE\devenv.exe.config


    <defaultProxy useDefaultCredentials="true" enabled="true">
        <proxy usesystemdefault="True" />
        <ipv6 enabled="true"/>

This is far too late as a response, but this issue existed because of a fault within my install of Windows (other issues related to this was Windows Update being broken).

This fix for was to simply reinstall the operating system.


It seems to be a bug in Visual Studio 2017. Based on this thread https://developercommunity.visualstudio.com/content/problem/70622/unable-to-login-into-visual-studio-2017-with-micro.html it can be worked-around by logging in via problem reporting function. enter image description here Clicking on Report a Problem will open a window which will ask you to log in. Logging in there often works even when using the button Sign in in the upper right corner doesn't.

  • Not sure why you were being downvoted. This answer is spot-on and solved my problem, where my 30 day trial license expired but the "update your license" dialog would not let me log in. (The login window simply went unresponsive.) I could circumvent this by quickly clicking on "Report a Problem" when starting VS before the dialog would block me from doing anything else. +1 – Inarion Jan 6 at 20:06

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