I was away for the weekend and when I came back this morning my PC booted up just fine but I couldn't input anything via mouse or keyboard in Windows. I've already tried rebooting, different usb ports and changing usb settings in the BIOS - but neither has helped. In my BIOS screen both mouse and keyboard work just fine.

I'm on Windows 7 64bit and I have a wireless Microsoft Keyboard/Mouse-Set with a usb dongle (both use the same dongle). My mainboard is an ASUS H81-T. My Setup has been the same for over three month and I've never had any problem nor did I install new software recently. I even updated my BIOS because there was a newer one out and I hoped it maybe will fix the issue but sadly it didn't.

What could be the reason for this behaviour? Has anyone faced similar problems?

EDIT: Just tried another usb keyboard but it also did not work.

  • It sounds like the keyboard and mouse are wireless. Do they work fine before Windows boots? Stupid question, I know. May 11, 2015 at 14:08
  • yeah, they work fine in BIOS and when I boot some Linux distro off USB it also works fine.
    – farosch
    May 11, 2015 at 14:10
  • Have you switched the ports while Windows is booted? May 11, 2015 at 14:10
  • 1
    You may need to boot into Safe Mode and see if the USB drivers get loaded so you can uninstall them (via Device Manager) -> reboot -> let Windows re-install them and see if it fixes the problem.
    – Kinnectus
    May 11, 2015 at 14:16
  • 1
    @Zacharee1 - I was just going to ask that. Looking up the motherboard, it's quite recent so it doesn't have PS/2. This is going to be quite hard to fix... can you remotely control your machine? Remote desktop? You could remote into it to uninstall/re-install the hubs. Alternatively you may need to buy a cheap PCI card with USB ports on. This will prompt Windows to install different drivers but at least you'll have some working USB ports...
    – Kinnectus
    May 11, 2015 at 14:30

1 Answer 1


I was able to remotely log in onto my machine using Microsoft Remote Desktop (RDP). The Device Manager was showing two exclamation marks for two USB Root Hub. I deleted those two and rebooted. Windows then reinstalled the USB drivers and my mouse and keyboard are working again.

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