when i load the SO and when I click login it opens a new window for ad.admatte.com,when i click questions/Tags or any option available on any site like this it is automatically opening a new window and loading the ad.adsmatte.com.I don't understand whether it is a Spam/Virus/PUP

Did a full scan using the Windows Bit Defender didn't reveal anything.

Did a scan using the adwCleaner and it also didn't display anything.

Finally did the Firefix browser reset and that also didn't result any outcome

[Update] Tried the safe mode using network but instead the os loads the safe mode using cmd prompt.

Tried the Windows Repair using the advanced settings but got Pc failed to start windows repair.

Tried the Firefox in safe mode(Add-ons disabled) and still the new window with Adsmatte.com opens for every click.

I am also facing the same issue in the mobile as well for which they replied as the router itself is infected and I am supposed to hard reset my router for which I find it risky to do it all by myself and may end up in another situation.

  • Possible duplicate of How can I remove malicious spyware, malware, viruses or rootkits from my PC? If it's happening on every click your PC definitely seems infected. Try MalwareBytes.
    – Karan
    May 19, 2015 at 16:59
  • Malware bytes never worked for me.It simply restarts the system but in the log nothing is revealed and also the problem remains the same.Had tried malware bytes for other adware's so I only use Adware cleaner.But for this even adware cleaner is not showing anything
    – user285oo6
    May 21, 2015 at 6:02

3 Answers 3


It seems as though you have a rather nasty plug-in or extension installed. Things to try:-

  1. Start Firefox in safe mode (firefox -safe-mode) and see if the problem persists.
  2. If safe mode stops the problem, start normally and disable all your extensions.
  3. If the problem returns change all your plug-ins to Never Activate (note the previous state first).
  4. If the problem is still there, remove Firefox completely and install from fresh.
  5. Otherwise, restore plug-ins or extensions one at a time until the problem reappears, then remove the problem add-on.
  • When i tried the Shift+Restart and Advanced setting i choose F4 to try boot in safe mode +network but instead booted in safe mode in cmd prompt in black screen
    – user285oo6
    May 21, 2015 at 6:03
  • I didn't mean to run Firefox with the operating system in safe mode: I meant to use Firefox's own safe mode, using the command above (with any necessary directory path to Firefox's location).
    – AFH
    May 21, 2015 at 11:09
  • Thanks but it did not solve my problem.With every click it still opens ads,matte.com in a new window
    – user285oo6
    May 22, 2015 at 14:33
  • Then you'll have to do a clean install from a new down-load of the latest version for your OS. But you ought to do a thorough virus scan first.
    – AFH
    May 23, 2015 at 0:45
  • 2
    This is so difficult to understand that I did some searching and found it raised here. Whether on not you're on Linux you should read it, because the accepted answer seems to be the only possible explanation of your observations, namely, that it is an infection of your router. I've never come across this before, and I wouldn't have thought it possible.
    – AFH
    May 25, 2015 at 22:28

As a temporary solution you can use Bluhell Firewall 2.5.1 Lightweight Ad-Blocker and Tracking/Privacy Protector by Diego Casorran

This tool successfully blocks said adsmatte popping up.

Go to Firefox -> Open Menu -> Add-ons -> Search for 'firewall' and from the list select 'Bluhell Firewall' to install.


Try this out: Go to the Ethernet/Wireless settings (which ever you are using to connect to router) and select the network you are using. Then select the DNS option. Override the DNS settings provided by your ISP to and (DNS Service from Google). Save it and renew your network Lease from router. Try to use the web now.

Save your ISP's DNS values somewhere incase you want to use it later.

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