I have a situation where when I try to save an unsaved document using Ctrl+S, or choosing File -> Save or File -> Save As, the save dialog window won't appear, so I can't save the document, and I have to copy it to Wordpad and save it from there and restart Word for the dialog to work again.

If I make changes to an existing document when this is occurring, Ctrl+S will save the changes, but I can't pull up the Save As dialog for that existing document either. The open dialog also won't pull up, but the Print dialog and the New Document dialog will. While this is happening, I can open Excel and use its Save As dialog just fine.

Any ideas how to solve or investigate this?

  • What happens when you press F12? – Abraxas May 20 '15 at 23:56
  • @Abraxas - the same thing - no dialog comes up. By the way, I don't think this matters, but just in case it's helpful, in all cases when trying to save the cursor changes to the spinning wheel for a split second and then changes back to normal. – sa289 May 21 '15 at 0:00
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    Assuming you are on Windows - go to Programs and Features , select Microsoft Office 2007, press enter and select modify/repair and run the repair on your Office installation. This shouldn't take too long and fixes a great many issues. – Abraxas May 21 '15 at 0:02
  • Doing repair from there failed so I ran repair from the DVD which worked. I'll plan to report back if it occurs again, though it might be weeks before I know for sure. Thanks – sa289 May 21 '15 at 18:42
  • Great! Glad it was fixed. I added an answer based on that comment for anyone who ends up finding this question. Feel free to mark it as the answer. – Abraxas May 21 '15 at 18:44

Does this occur even for newly created / blank documents?

Have you tried the Microsoft Fix It tool for Word found here... Fix It Tool

  • Yes, if I create a new one with Ctrl+N and then try to save it nothing comes up. – sa289 May 20 '15 at 23:52

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