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I've got a bit of a strange problem. Just recently purchased Season 4 of Lost from Amazon and when I tried to play it on my laptop it will not play. VLC shows "00:00" with a blue background, Windows Media Player doesn't recognise it as a DVD disc, and DVD Shrink says "data error (cyclic redundancy check)".

My immediate assumption was that the disc was faulty as I tested some other DVDs on my laptop and they play fine. However, I tried the disc in my friend's laptop just to make sure before sending them back to Amazon as faulty, and they played without a hitch on his laptop.

I'm guessing that there could be something inadequate about my drive compared to my friend's which makes it unable to load the disc but I'm not sure what it could be. Firmware issue perhaps? All four of the episode discs don't work, whereas the last two bonus features discs work ok.

  • Are you certain the new disks are DVD, or is it possible they are Bluray or HD-DVD? There should be labels on the disks themselves which indicate what they are. – music2myear May 29 '15 at 18:20
  • Thanks for the comment. Yep just double checked and they are definitely labelled as DVDs. – FiveAlive May 29 '15 at 18:29
  • I've found some issues reading some DVDs amongst my various players. For instance, my Sony DVD player will play anything I put in it, but my Xbox 360 from time to time has serious issues playing certain disks. This seems to happen more often with older disks with superficial damage, but it does happen from time to time with new disks with no visible wear. – music2myear May 29 '15 at 19:52
  • @FiveAlive: Does your DVD drive's region match that of your friend's DVD drive? – Karan May 30 '15 at 0:54
  • Your laptop's dvd drive unit may be dirty or damaged. In time dust gets inside, and dirt builds up on the lens. – Dan May 30 '15 at 7:05

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