I did a factory reset on my aspire one D270 (no disc). All was going well until it got shut off before completion, now I get no further than : 'Windows boot manager' at top of screen and says to contact system admn ( I don't know where this is) or computer manufacturer (acer no help), shows File: \windows\system32\config\system. Please help.

  • Which version of Windows? – Karan May 31 '15 at 2:40
  • Aspire one D270-1824 with windows 7 starter.Thanks. – dustydiamond May 31 '15 at 3:25
  • Is the key still visible on the COA sticker? – Karan May 31 '15 at 3:26
  • No, delete that key immediately (as in, delete your comment). I just wanted to know if you still had it. – Karan May 31 '15 at 4:42
  • Done,sorry Karan. – dustydiamond May 31 '15 at 4:48

Presumably since you performed a factory reset you have already backed up your important files elsewhere.

The first step would be to obtain a Windows 7 32-bit disc or ISO (which is a DVD image) from somewhere (the edition i.e. Starter, Home Basic, Home Premium, Professional or Ultimate doesn't matter; see below). Unfortunately ever since the removal of the Digital River downloads, the only legal method to obtain said ISO for free is from Microsoft, if you happen to be a non-OEM user. For an OEM user the only way out is to contact the system manufacturer. So if Acer can't or won't send you recovery discs, you'll have to contact someone and borrow their disc or obtain the ISO from somewhere.

When you have the ISO it'll most likely be for another (i.e. non-Starter) edition. If you're going to burn the ISO to a disc you can use the ei.cfg Removal Utility or the Windows 7 ISO Image Edition Switcher before doing so. The first will make the installer universal in that you'll be able to install any edition of Windows 7 from it, while the second will allow you to switch from whatever edition you obtained to Starter.

The easiest and fastest method though is to use Rufus to create a USB installer from the ISO. Once the stick is ready, you can go into the sources folder and simply delete the ei.cfg file.

Boot from the disc or USB stick as the case may be by changing the boot order in the BIOS, and if you've deleted ei.cfg you'll see a screen like this:


Simply select Windows 7 Starter, format the drive, enter your key when asked and proceed. It should activate automatically once you connect to the internet, but if you have any problems use the phone activation method and contact Microsoft. In most cases you won't even need to speak to anyone and the automated system will be able to guide you through the process.

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