I'm using a Dell Inspiron 14 R.
Yesterday I got the notification to plug the laptop into power source when the charge became low at 13%, so I plugged it to the power source and it showed charging.
But since then the battery power % is not increasing, it is still staying at the same 13%. At the same time it is showing plugged in and charging when I hover over the battery symbol. The battery meter shows that the battery is performing normally.
I did the hard reset by pressing the power button for 30 seconds by removing the battery and charger. Still no change. Any help!
PS: The battery and charger are genuine Dell products. This is my second genueine Dell battery I bought 6 months ago