I work at the IT department as a summer intern for a small company. A user is encountering frequent and seemingly random Windows Explorer crashes - it could be in various folders, the control panel, network drives, anywhere - there is no pattern. The Event Logs claim that the crash is caused by the faulting module "ntdll.dll". I have tried nearly every possible fix found from previous knowledge and Google searches, including:
SFC scan (found nothing)
Memory Test (found nothing)
chkdsk (found nothing)
Shell Menu Viewer/Shellex Viewer changes
Updating graphics drivers
Startup Repair (found nothing)
And various other things. Nothing has worked for me. The customer uses programs like Adobe Framemaker 9, Acrobat XI, SnagIt, and others. There is no discernible cause for these crashes, as it could be anywhere in Windows Explorer. My last resort is to take his computer ( and hit it with a hammer ) and rebuild Windows on 64-bit and reinstall his various programs.
But before I do this, does anyone else have any ideas? Any help is appreciated.