When I turn my mouse on I have to put it on a flat surface right away for the blue light to stay on underneath which I'm guessing is the laser to detect surfaces. Once I lift my mouse up for more than a second, the light turns off and it does not come back on when I put it back on the surface. I have to turn off and turn it back on every single time that happens. If anybody might know a solution to this it would be kindly appreciated. Thank you


I have a similar mouse (the 3500 model). This doesn't happen to my mouse.

You probably have a hardware defect. If your mouse is still under warranty, consider having it replaced.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.