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Google Chrome loses stored passwords after an upgrade.

The situation is different from the one described here.

A few days back, at one point, no remembered passwords were being offered during a login. I found that no passwords are stored in Settings -> Manage passwords either. However, Google Dashboard was showing that it has n passwords stored.

As advised in Google product forum (can not find the exact link now), I purged Google Chrome from my computer and deleted the config files, and installed Google Chrome again, and stored passwords could be used.

This morning, after a regular upgrade (where an upgrade of Google Chrome occurred), the Settings -> Manage passwords is empty, but the count is nonzero in Google Dashboard.

I am using Ubuntu 15.04.

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  • 2
    Can you see them at passwords.google.com?
    – u1686_grawity
    Jun 12, 2015 at 6:44
  • @grawity Yes, I can see. All of them. Did not know that such a site exists.
    – Masroor
    Jun 12, 2015 at 13:23
  • Are you using Chrome for iOS, and do you have sync enabled? In any case, I advise using another password manager than Chrome, for example LastPass.
    – harrymc
    Jun 15, 2015 at 18:16
  • @harrymc I am using Chrome in Ubuntu as indicated in the last paragraph of my question. And of course Sync has been enabled.
    – Masroor
    Jun 15, 2015 at 23:16
  • I meant are you syncing with an iPhone or similar?
    – harrymc
    Jun 16, 2015 at 5:30

4 Answers 4

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+50

Querying for this problem on Google finds several millions of articles and posts about the problem of missing passwords in Chrome. Narrowing the Google search to the Chromium bug-list website of code.google.com finds "only" 11,000 results (!!).

Here are the latest three issues :

Issue 268361: All my stored passwords are lost (Aug 5, 2013)
Issue 351343: saved passwords disappeared (Mar 11, 2014)
Issue 468275: Saved passwords missing in chrome (Mar 18, 2015)

This is not one bug that appears and reappears, but very many bugs, each one alone capable of destroying the stored passwords. As such, I believe that letting Chrome manage your passwords is rather like playing Russian roulette.

You would be much better off using a third-party password manager. Using a specialized product is much safer, with the added benefits that your passwords are available across multiple computers and devices, as well as multiple browsers, so you are not captive of just one browser.

The best one I have found is LastPass, where the passwords and the contents of all the fields in their containing forms are encrypted and saved on their servers. The encryption is done on your side and using your master password for protection, so the LastPass website has no idea of what is stored on their servers.

The power of this concept was proven lately when the LastPass website was hacked. The results were rather minor for the users, as the most that the hackers managed to get were the password hints, since the encrypted passwords themselves were useless to them.

For more info about how LastPass was designed to stand off such attacks, see the article :
LastPass Is Breached: Do You Need To Change Your Master Password?

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7

I just had the same problem, And this solution worked for me:

I figure it out whatever happens in my computer is just happened now so it wouldn't able to sync anything. So, I disconnected my account in Settings and check the option Also clear your history, bookmarks, settings, and other Chrome data stores on this device. Then, chrome will autoclose. I opened, click in settings, Login and I enter my credentials. It sync and voila, everything is there again :)

If this doesn't fix your problem I suggest to do the same and Uninstall Chrome, and Install again.

I'm using Ubuntu 14.04

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  • clearing history or reinstalling works. But it still happens everytime I log out from ubuntu 18.04. How can we make this solution permanent?
    – m-ric
    Jul 17, 2018 at 15:05
0

Make sure it says your name next to the minimize button at the top right of Chrome. I was logged in to Google but was browsing as a guest.

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If you were signed in, all your passwords were automatically synched and accessible at https://passwords.google.com/ website. To sync them back, just sign in to your Chrome account at chrome://settings/.

See also:

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    Thanks for the answer. But I have started using LastPass and very happy with it.
    – Masroor
    Feb 2, 2018 at 1:43
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    @Masroor My friend is using it, I've decided to go with Dashlane. As I'm not confident to keep all my passwords at Google's Passwords website where all of them has been uploaded there without my knowledge, and it's not clear how much it is secure.
    – kenorb
    Feb 2, 2018 at 11:08

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