23

I'm using office 365 for business. A couple of weeks ago I got an email introducing the new "clutter" feature with a "click here to configure" button saying that if I didn't do anything, the feature would not be enabled. I deleted the email and the new clutter folder thinking that was the end of the matter.

Yesterday I got another email, again introducing the clutter feature, this time telling me it was already enabled. Sure enough, the clutter folder had reappeared and some emails were in it. I followed the instructions to go to the options screen (https://outlook.office365.com/owa/#path=/options/clutter) to disable it, but found that the feature is already set to disabled.

Anyone know how I can actually turn it off?

25

Options -> MAIL -> Clutter -> Don’t separate items identified as clutter:

enter image description here

Update: You may also want to enable it first and then disable again if it is disabled already.

Or using PowerShell (if you have access):

Get-Mailbox | ?{-not (Get-Clutter -Identity $_.Alias).IsEnabled} | %{Set-Clutter -Identity $_.Alias -Enable $false}
  • 1
    yup, that's the screen I've linked to above. it already said "Don’t separate items identified as clutter" – Andy Jul 3 '15 at 17:13
  • And it still moves messages to Clutter? If so, try to enable it first and then disable again. – thims Jul 3 '15 at 18:00
  • That's what I've tried. we'll see how well it works – Andy Jul 4 '15 at 20:24
  • 2
    5 days later and I haven't had any more in the clutter folder, so enabling and disabling it seems to have worked. Exactly the same thing happened to a colleague of mine, so it wasn't a one-off, but not sure whether this problem affected all office-365 users or just a few. – Andy Jul 9 '15 at 7:58
  • Thanks for the follow-up! I've just updated the answer to reflect this case. – thims Jul 9 '15 at 17:23
6

Here is one work-around for this, for admin's sake: https://community.office365.com/en-us/f/148/t/352806

Posted by Toby Tu MSFT Support on 9/1/2015 2:51 AM Microsoft Support

Hi Kellan,

Administrators are able to disable clutter via PowerShell cmdlet. To disable clutter for all users in your organization, please follow the steps below:

  1. Connect to Exchange Online using PowerShell.
  2. Run the cmdlet below:

Get-mailbox -ResultSize Unlimited | Set-Clutter -Enable $false

However, end users can also enable it by themselves, so administrators cannot prevent them from using it.

I will pass your requests on to our relevant team. At the same time, I suggest you submit your advice to our feedback team. Customers’ feedback will help better our products and services. I hope the Clutter can be controlled completely by administrator in the future.

Your understanding is highly appreciated.

Regards, Toby

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.