TL;DR: The Windows 10 upgrade icon went missing. How do I get it back in order to update my system? I am running Windows 7 SP1.

I woke up this morning... er, noon all excited about Windows 10. I had reserved my copy using the clever little icon in the taskbar a few weeks back, so I thought I would be set to go. I booted my computer and checked the icon to see if it would download the update. It still behaved the same as if Windows 10 wasn't launched yet. I supposed this was normal behaviour. After all, Microsoft can't roll out the update to everyone at once.

Windows Update did want me to install several updates though. I installed KB2952664, KB3064209 and KB3048761. Everything went fine, and I was prompted to restart my system.

After restarting, the icon wasn't there anymore. I tried a lot of solutions including the answers provided by our awesome community on this question, and the answer provided to this question posted on the Microsoft Windows support forums.

How do I get the icon back in order to update my system?


  • Installing from the Media Creation Tool does not working with an error "Something Happened" with as description "Something Happened". Both are translated from Dutch.
  • I tried to install it from the Media Creation Tool using PowerISO to mount the created ISO. It will not accept my product key, even though I am able to verify my Windows installation is already registered and the product key is correct.
  • I looked into the Event Log, and GWX-Ins has a bunch of error messages saying: Error message: GWX Main: App failed to start hresult. After that it says what is roughly translated to English as "Cannot find the element".
  • Most notably, the step of running "ReserveWin10.cmd" doesn't take 10-20 minutes to run, but more like 10-20 milliseconds. It appears to exit successfully.
    – Jeroen
    Jul 29 '15 at 13:51
  • Why don't you just use the .ISO? You don't need the icon to upgrade to Windows 10.
    – Ramhound
    Jul 29 '15 at 13:55
  • 1
    I just checked again, it simply exists after 2 seconds or so with the message "Something happened." (in Dutch). It says this twice actually.
    – Jeroen
    Jul 29 '15 at 13:58
  • 2
    Use some kind of virtual drive software to mount the ISO. :) Jul 29 '15 at 14:02
  • 1
    If you are being prompted for a product key, then you have selected the wrong option in the download tool, you must perform a in-place upgrade first in order to be able to activate the Window 10 installation. You could in theory just skip entering the product key, of course if you did that, your installation could not be activated. The Windows 10 installer will only accept Windows 10 license keys.
    – Ramhound
    Jul 29 '15 at 15:08

I managed to install Windows 10 by using this tool by Microsoft, and creating a bootable medium.

When you need to select your version of Windows 10, do not select the N version and make sure the language matches.


Your notification will reappear eventually, but it may not be today, or tomorrow, or the next day...

I came across this announcement today when I viewed this old Windows 8 forum post, and I dare say it is showing in various other places:

enter image description here

  • I saw that announcement too. For other people the notification is still there though, just not updated.
    – Jeroen
    Jul 29 '15 at 21:01

The icon disapered for me too but i did find a solution. On the update windows in parameter you should see a link "more detail" or something like that. When you click on it you should see the windows 10 update in grey, then clicked on the "detail" link on the right and you will be able to launch the update by choosing executing from desktop.

P.S : this was possible on my 8.1 Pro N but not on my 8.1 Home N. Don't know why.

  • Unsure where you want me to look. Inside Windows Update I have a "history" view, if that's what you mean?
    – Jeroen
    Jul 29 '15 at 18:05
  • This answer is a "me too" answer. It does t even attempt to answer your question
    – Ramhound
    Jul 29 '15 at 18:24
  • 1
    @JeroenBollen On my seven Windows it was where you can select optional update. Jul 29 '15 at 18:28
  • @BinaryOverride No optional updates available.
    – Jeroen
    Jul 29 '15 at 18:33
  • 1
    @Ramhound He said he had the error too, but managed to fix it.
    – Jeroen
    Jul 29 '15 at 18:48

The process of this upgrade program is GWX.exe. I suggest that you try fire it up. Open
C:\Windows\System32\GWX and run GWX.exe (try as administrator if that doesn't do the trick).


  • 1
    This doesn't do anything. No windows open. Doesn't work from the command line either.
    – Jeroen
    Jul 29 '15 at 17:45
  • @JeroenBollen if you go to Windows Update, do you see the blue "Windows 10 is coming soon" notification?
    – Nadav S.
    Jul 29 '15 at 18:01
  • No, I don't see anything unusual.
    – Jeroen
    Jul 29 '15 at 18:02
  • @JeroenBollen then check installed updates (type "in up" in the start menu & hit Enter) for KB3035583, uninstall, and reinstall it. see KB3035583.
    – Nadav S.
    Jul 29 '15 at 18:10
  • Successfully deleted and reinstalled the update. Nothing changed. I also ran the GWX trigger in the Windows Task Scheduler.
    – Jeroen
    Jul 29 '15 at 18:44

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.