A lot of metro apps had problem when my PC was running Windows 8.1 - some apps don't have sound while others, e.g., the built-in Movies&TV, just quit after clicked. Now the problems remain the same after upgraded to Windows 10.

The following is the event log of "Movies & TV" crashing. How to resolve the issue?

Faulting application name: Video.UI.exe, version: 1.6.1182.0, time stamp: 0x55a77b42
Faulting module name: twinapi.appcore.dll, version: 10.0.10240.16397, time stamp: 0x55af1390
Exception code: 0xc000027b
Fault offset: 0x000000000006687f
Faulting process id: 0x1720
Faulting application start time: 0x01d0cb401867c3f8
Faulting application path: C:\Program Files\WindowsApps\Microsoft.ZuneVideo_3.6.11821.0_x64__8wekyb3d8bbwe\Video.UI.exe
Faulting module path: C:\Windows\System32\twinapi.appcore.dll
Report Id: 9ce5648f-a515-4310-9197-a6d712407517
Faulting package full name: Microsoft.ZuneVideo_3.6.11821.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: Microsoft.ZuneVideo
  • Create a FULL crash dump (msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx), compress the dmp and share it. I'll take a look at it and maybe I can see the cause. Jul 31, 2015 at 4:24
  • I've created a full crash dump and zipped it. It still has the size of 68MB. How to share it?
    – Flou
    Jul 31, 2015 at 4:48
  • I looked at it and I can only see that a module is missing. But I can't see any details because the PDBs miss some data. I've asked my Microsoft contact and I'll reply here when I get an answer. Jul 31, 2015 at 15:25
  • my contact was also not able to see which module is not found. Run ProcessMonitor when you try to launch the app. Now stop ProcessMonitor, filter for Video.UI.exe and NOT FOUND entries in the Result column and look if you see what is not found.channel9.msdn.com/Shows/Defrag-Tools/… Aug 1, 2015 at 5:33
  • I used Process Monitor captured and filtered all Result column containing "NOT FOUND" for ProcessName of Video.UI.exe. It found 443845 events. The detail of the these events are, for example, "Desired Access: Query Value", "Desired Access: Read",... etc. The operation are RegQueryValue, RegOpenKey, CreateFile, .... etc.
    – Flou
    Aug 2, 2015 at 4:55

1 Answer 1


If you are using the N version of Windows 10 - try installing this


It resolved a similar problem for me.

The N version of windows doesn't have any media related technologies installed. For more info on this, check


  • I'm not using N. Can I still try the approach?
    – Flou
    Aug 6, 2015 at 0:43
  • @Flou - If you don't have the N or K edition of Windows then you already have the Media Pack installed. The Media Pack of course has NOTHING to do with Windows Store applications.
    – Ramhound
    Aug 6, 2015 at 1:34
  • Thanks very much. This finally resolve the issue on my PC since Windows 8. I don't know how my Windows become N version.
    – Flou
    Aug 6, 2015 at 3:15
  • No Problem - I'm glad it helped :)
    – Thomas
    Aug 6, 2015 at 7:48
  • ok, my guess with the N Edition was correct. Nice to hear that it was fixed by installing the Media Feature Pack. Aug 14, 2015 at 15:40

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