I am using Dropbox on Windows 10. When I either left-click or right-click the Dropbox icon in the tray, nothing happens. Is this normal? If not, how can I fix it? If yes, how can I access the Dropbox settings?

On OS X, which I'm more used to, clicking Dropbox in the menu bar brings up a small menu.

I am using Dropbox on Windows 10. I tried updating Dropbox 3.8 to 3.9 beta to see if it would fix this, but it didn't.

Otherwise Dropbox functions correctly. A double-click on the tray icon brings up the folder, it syncs properly and the tray icon shows the status as it should.


I had the same problem on Windows 10 with HiDPI monitor.

I've found two environment variables QT_HIGHDPI_AWARE=1 and QT_AUTO_SCREEN_SCALE_FACTOR=1 in system. After removing these environment variables Dropbox UI appears on click.

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  • 1
    You had ‘‘the sample problem‘‘?  Do you mean ‘‘the same problem‘‘? – Scott Oct 15 '17 at 18:23
  • @Scott, yes you are right. Fixed. – Sergiy Kozyr Oct 17 '17 at 7:32
  • This also worked for me, been bugging me for ages! – math0ne May 3 '18 at 20:28

I had to rename/delete this variable to get the right mouse button to work:


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