We have an ASUS Zenbook UX305FA laptop running Windows 10 that is able to be woken from sleep with an external Keyboard and Mouse when they are plugged-in directly into their individual USB ports.
However, after plugging in a USB Hub and then plugging the external Keyboard and Mouse into the USB Hub, the laptop will no longer wake up from sleep with the external Keyboard or Mouse. It only wakes up if the built-in laptop keyboard is pressed. However, as this laptop is being used as a Desktop, the laptop lid is kept closed at all times, which is why we need to be able to wake the laptop using the external keyboard and mouse. We need the other USB ports on the laptop to be free, which is why we need to plug the mouse and keyboard via the USB Hub.
In Device Manager, the "Power Management" settings for both the external Keyboard and Mouse are set to "Allow this device to wake the computer" under "Keyboards" and "Mice and other pointing devices", respectively. Under "Universal Serial Bus controllers", the "Generic USB Hub" has that setting dimmed and cannot be set.
How can we get the Keyboard and Mouse to wake the laptop from sleep when plugged in via a USB Hub?