So I just updated to the Windows 10 OS and now the scroll function on my touchpad does not work (cursor works fine otherwise). I have an HP Pavilion with a Synaptics touchpad, and even though a synaptics driver upgrade was included with the W10 install, I get nothing from the scroll bar. Furthermore, I don't have the synaptics control panel (I have no idea why not, I've never had it), when I click the synaptics button on my tray I just get the mouse properties window (I can't post images, but it's the one with the buttons, pointers, hardware, device settings, etc tabs). What can I do?
Synaptics has a new windows 10 driver on their site. I've got a new HP Spectre x360 with a Synaptics touchpad (same as what most PC manufacturers have been using, Dell, Lenovo, ASUS, etc). There is some minor quirky behavior associated with the 3-finger swipe (which is REALLY useful in Windows 10...multiple desktop access for example). No guarantees but this may get you the working driver you need....and fix the issue with 3-finger swipe disappearing.
Download the latest Synaptic Touchpad driver from their website at:
You'll need to pick the right one as I see two listed for Windows 10:
- Windows 10 PS/2 and SMBus Devices v184.108.40.206
- Windows 10 I2C Devices v220.127.116.11
For my laptop (and most PC's) its the PS/2-SMBus version. I also noticed that they've posted a more update version than the one I downloaded and installed (18.104.22.168), so things may have changed regarding this issue on the disappearing "3-finger swipe".
After downloading, install it. Restart your PC. Play with it a bit, including putting your PC to sleep a few times to see if the 3-finger swipe breaks. If it does:
- Right-click on the Windows icon.
- Select Task Manager
- Click on the Services tab
- Scroll down to the SynTPEnhService
- Right-click on that and select "Open Services"
- Scroll down that new list to SynTPEnh Caller Service
- Select "Stop"
- Test your trackpad for proper functionality.
- If all is working well and your 3-finger swipe is now working, Change the "Startup type" from "Automatic" to "Disabled".
That's it. Play with it for a while. Restart your pc and do a little more testing by putting the PC to sleep and ensure that it's working properly.
You should try to reinstall the driver using the latest driver on this page:
Windows 8/7/XP/Vista 64/32-bit Edition v17.0.19)
If it still doesn't work, you should wait until Synaptics release an official driver that supports Windows 10.
Even 2 years after your question the problem still exists. I didn't mind it for a long time, until today.
Before I fix the problem I had the latest driver update which is 19.0.xxx. I'm using Windows 10 btw. I tried many solutions but let's cut the preamble and come to the solution that worked for me:
- Uninstal Synaptic driver.
- Go to Settings > System > Apps & features, uninstall Synaptics Pointing Device Driver
- Restart windows.
- Download version 22.214.171.124 here.
- Install the downloaded driver.
- Then here comes the hack:
- Open Registry Editor (Windows + R, type regedit and hit Enter)
- Go to HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTPEnh
- Create a new DWORD called UseScrollCursor with a value of 0.
- Restart windows.
And done, you have a scrolling touchpad.