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I recently bought msi prestige and it seems to be giving me BSOD Machine check exception. I am really worried right now and this is new machine.

I have tried updating drivers but still it didnt seem to solve the issue. is this normal or something to be worried about my msi brand new laptop?.

Really need help. thanks

  • What is the error code (eg 0x0000009c) on the BSOD? If it relates to hardware, it may be worth using the warranty since the device is new. – bertieb Aug 14 '15 at 11:51
  • the error code is 0x8000000000000002 – DignityIsMine Aug 14 '15 at 12:17
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In my MSI PE60 2QE, running under linux, I was getting MCEs (Machine-Check Exceptions I believe it means), which are supposed to be processor errors.

They went away after I upgraded the BIOS to the latest available. I suspect the BIOS upgrade also upgrades the Intel processor microcode.

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Machine-check exception is hardware error. You should do memory test, check HDD for bad sectors and check S.M.A.R.T. for errors. Probably faulty hardware.

  • but I ran prime95 on full load and it didnt crash. when I went to MSI Service center, they told me its brand new laptop so hardware error is unlikely. – DignityIsMine Aug 14 '15 at 11:47
  • can you please recommend me softwares for checking those mentioned by you above? – DignityIsMine Aug 14 '15 at 11:48
  • Memtest86 and HD Tune PRO. – Johny547 Aug 14 '15 at 11:50
  • I ran Windows memory diagnosis tool and no error found – DignityIsMine Aug 14 '15 at 12:14
  • Windows memory diagnostil tool is weak + it should run for several hours – Johny547 Aug 14 '15 at 12:15

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