1

I have 2 updates that are failing to install in windows 10. Those 2 are, with the errors:

  • Cumulative Update for Windows 10 for x64-based Systems (KB3081438) - Error 0x80070bc9

  • Update for Windows 10 for x64-based Systems (KB3081704) - Error 0x80070643

I'm running win 10 64 bit upgraded from Windows 7. Anything I can do to install these without error?

I got KB3081438 installed, now it's just KB3081704.

  • 0x80070bc9 = ERROR_FAIL_REBOOT_REQUIRED (The requested operation failed. A system reboot is required to roll back changes made.) I need to look at the setup logs. Copy the folder C:\Windows\logs\CBS and the files "C:\Windows\Inf\setupapi.dev.log", "C:\Windows\WinSxS\poqexec.log" to your desktop, put the folder and the files into 1 zip and upload the zip (OneDrive) and post a link here. – magicandre1981 Aug 15 '15 at 6:33
  • @magicandre1981 I was able to get KB3081438 installed, right now my only problem is KB3081704, with error 0x80070643 – Jeff Aug 15 '15 at 19:50
  • KB3081704 is the free DVD player app. Try the suggestions from here: answers.microsoft.com/en-us/windows/forum/windows_10-update/… – magicandre1981 Aug 16 '15 at 6:26
  • From @Aegrion: try this if you still have issues: thewindowsclub.com/windows-10-update-kb3081424-fails-to-install – fixer1234 Aug 17 '15 at 6:04
  • @magicandre1981 I've done that, doesn't work. I'll try fixer1234's suggestion – Jeff Aug 18 '15 at 2:47
1

Please follow the below steps to reset the Windows Updates Components:

Press Windows Key + X on the keyboard and then select “Command Prompt (Admin)” from the menu.
Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.

                       net stop wuauserv

                       net stop cryptSvc

                       net stop bits

                       net stop msiserver
  1. Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command.

                      ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    
                      ren C:\Windows\System32\catroot2 Catroot2.old
    
  2. Now, let’s restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the ENTER key after you type each command.

                    net start wuauserv
    
                    net start cryptSvc
    
                    net start bits
    
                    net start msiserver
    
  3. Type Exit in the Command Prompt to close it.

-1

Download the Windows 10 Media Creation tool here: http://aka.ms/windows10mediacreationtool

Do not under any circumstances format or wipe the drive of said computer beforehand or boot from USB or DVD as the upgrade needs to be conducted in-place.

More details can be found here:http://blogs.technet.com/b/canitpro/archive/2015/08/13/step-by-step-how-to-clean-install-windows-10-without-formatting-the-drive.aspx

protected by Community Aug 17 '15 at 6:05

Thank you for your interest in this question. Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).

Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged or ask your own question.