I just bought a new Dell Win 8.1 PC last week. I want to upgrade it to Win 10.
For some reason, the Get Windows 10 App is not appearing in the tray, nor the GWX process in the task manager. I downloaded the troubleshooter from the Windows KB topic. It says that my version of windows is not up to date:
The Get Windows 10 App is only for Windows 7 SP1 and Windows 8.1 users.
For Detection Details, it says I am running Windows Version 6.3 (which is 8.1, as confirmed in Control Panel->System); I am running 64 bit Windows 8.1, not Enterprise.
I have downloaded, installed updates, and restarted 3 times, totaling about 150 updates, and the only one I haven't installed is the skype app update. So Windows Update (from the control panel) thinks I'm up to date. I've changed update settings a few times, getting and installing more and more update options, until it finally says:
No updates are available.
Most recent check for updates was 1 minute ago (2:49 PM EST).
I have checked to ensure that I have Win 8.1's latest update. I am not running Enterprise Edition.
This is a brand new PC. On my older 8.1 (with worse specs), I had no issues.
What step(s) am I missing?