I just bought a new Dell Win 8.1 PC last week. I want to upgrade it to Win 10.

For some reason, the Get Windows 10 App is not appearing in the tray, nor the GWX process in the task manager. I downloaded the troubleshooter from the Windows KB topic. It says that my version of windows is not up to date:

The Get Windows 10 App is only for Windows 7 SP1 and Windows 8.1 users.

For Detection Details, it says I am running Windows Version 6.3 (which is 8.1, as confirmed in Control Panel->System); I am running 64 bit Windows 8.1, not Enterprise.

I have downloaded, installed updates, and restarted 3 times, totaling about 150 updates, and the only one I haven't installed is the skype app update. So Windows Update (from the control panel) thinks I'm up to date. I've changed update settings a few times, getting and installing more and more update options, until it finally says:

No updates are available.

Most recent check for updates was 1 minute ago (2:49 PM EST).

I have checked to ensure that I have Win 8.1's latest update. I am not running Enterprise Edition.

This is a brand new PC. On my older 8.1 (with worse specs), I had no issues.

What step(s) am I missing?


I had the same problem (couldn't install Get Windows 10 app), but I used Windows Media Creation tool and upgraded from 8.1 to 10 there.


64 Bit download - http://go.microsoft.com/fwlink/?LinkId=616936

IMPORTANT: To upgrade for free, select Upgrade this PC now in the tool. You should NOT be asked for a product key during the upgrade process. If you create a USB and use it to install, make sure to remove the USB as soon as setup begins. If you don't, you may be prompted for a product key. If this happens, remove the USB and restart your PC to continue with setup.

After upgrading this way you can still do a rollback to previous version and you don't need any external drives or separate partitions to install.

  • Ok, I'll give that a shot! Glad I'm not the only one with this issue. – Josiah Aug 17 '15 at 19:23
  • Thanks for downvoting, It didn't work ? – rudolph Aug 18 '15 at 18:38
  • Not me. It did and I just got back to this site. :) You have my +1 – Josiah Aug 19 '15 at 18:25

Have you looked through all of your installed updates to see if update KB3035583 is installed? That is the update that gives you the tray icon, asking if you would like to reserve a copy of Windows 10.

You can see which updates are installed, and check for the corresponding update mentioned above.

Alternatively, you could do the update manually, by visiting Microsoft's website

  • wmic qfe | find "KB3035583" outputs today's date. So I believe I do have it installed. Edit: and Installed Updates also shows it installed. – Josiah Aug 17 '15 at 19:15
  • @Josiah I'm guessing rebooting the computer didn't help eh? Sometimes it may be a bit slow to start the upgrade offer in the system tray. – DrZoo Aug 17 '15 at 19:23
  • Nope, I've rebooted a few times since then. – Josiah Aug 17 '15 at 19:24
  • @Josiah darn the luck. Have you tried the manual upgrade like rudolf323 and I have mentioned? If you did, did it throw any errors? – DrZoo Aug 17 '15 at 19:25
  • Yes, I'm trying it now, 22%... – Josiah Aug 17 '15 at 19:36

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