I have a HDD (wdc wd30ezrx-00mmmb0 western digital 3gb, Link to HDD specifications) I purchased a while back and it had an original capacity of 3TB. Some unknown error happened to my computer which rendered my HDD's max capacity to 746.52 GB .
The HDD has been in this state for 4 months, and I am unable to return it even as a "tech-savy" individual.
What I have attempted:
- Restarted computer
- Deleted hard drive
- Formatted, disk checked, de-fragmented
- Downloaded miscellaneous drivers and HDD tools in attempts to solve this problem.
NOTE: It is worth noting that when my computer boots, the "Intel Rapid Storage Technology" screen shows my HDD at full capacity ~2.7 TB.
Please this is a serious question, I have spent months with trial and error trying various methods, all which have been fruitless. If there is any information that you require please leave a comment (as the cause of my problem is unknown, I am unsure what to list for whomever reads this).
My first attempt of zero filling the disk and formatting it as a GPT drive was unsuccesful. The current specifications of my HDD through both the Disk Management Utility and WD Data Life Guard is as follows. Disk Management: Disk 1: Unknown Type, 746.52GB, Not Initialized. Unallocated. and WD Data LifeGuard: Model Number (WDC WD30EZRX-00MMMB0), Capacity (3001GB), SMART Status (PASS)
I am providing a snapshot of my Disk Management Utility showing my HDD's. The disk of concern is Disk 1 New Volume (E:). I am also providing a snapshot of the WD Data Lifeguard Utility, which shows the HDD capacity as 3001 GB.