I upgraded to Windows 10 and was enjoying the new software. I shut down and the next day when I turned on the computer it asked for the password. I did not have a password on the desktop. So even though I wrote down the password for the Microsoft account it says that it is wrong and after some attempts it locks me out and doesn't show the password option button or the hint that I wrote.

  • 1
    When logging in, is it trying to log in with a Microsoft account or a local account? You can tell this by looking at the username when attempting to log in. If it's like username@domain.com it's a Microsoft account. If it doesn't have an @ symbol in the user name, it's trying to log in with a local account.
    – DrZoo
    Aug 20 '15 at 5:03
  • 1
    If you have a hotmail.com or msn.com - the password should be the same.. However, I did run into an issue where I changed the password for my mail, but it did not update the password for drive.live.com (formerly Skydrive)..
    – Leptonator
    Aug 20 '15 at 5:17
  • It's probably the Keyboard layout. If you have multiple languages you just have to go to your traditional layout.
    – user314758
    Nov 16 '15 at 23:45

This happened to me today.

Disconnecting the ethernet cable resolved the issue. (Surprising, right?)

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.