While using Problem Steps Recorder included in Windows 7, I receive the following error when attempting to stop a recording:

An error occurred while attempting to save the recorded steps.

So far I've tried going to one monitor, changing the output path to a path in My Documents, and running PSR as an administrator, but I always get the same error message if I've recorded at least one step before stopping the recording (not recording any steps does not result in a file being saved).

How do I get Problem Steps Recorder to successfully save a recording?

3 Answers 3


My issue was resolved by removing both KB3060716 and KB3071756. Removing one or the other alone did not fix the issue.


remove the following update. this should fix issue.

> KB3060716 > https://technet.microsoft.com/en-us/library/security/MS15-090

  • Welcome to Super User! While this may answer the question, it would be a better answer if you could provide some explanation why it does so. Your link does not mention Problem Steps Recorder".
    – DavidPostill
    Aug 25, 2015 at 14:52
  • This did not resolve the issue.
    – Eric Finn
    Aug 25, 2015 at 17:23

There is an update to the telemetry subsystem that will fix the error. Worked on my 64bits Windows 7 Pro SP1


You will have to reboot after aplying it. I prefer moving forward than backward with patches...

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