My son has an Alienware computer w/Windows 8, which is only 6 months old. He installed Windows 10 last week and a black screen appeared that contained a cursor, but no login text boxes.
We have tried restarting, etc., and the Alienware logo pops up but then the hard drive loads a black screen where the only thing showing is the aforementioned cursor.
We are not computer techs and have no clue what we should try. Any ideas?