1

I have a game which I would like to install but whenever I insert the CD/mount the image, when the menu pops up it shows "Play" rather than "Install". The Control Panel does not show the software listed under installed programs.

I think this is because of a previous installation which didn't complete correctly.

This is on Windows 7 64-bit. I do not know much about software installation. Would somebody be able to point me to which parts of the registry I should delete? I am assuming there is something in the registry making it think the game is installed? I just need to know the locations I can search for something resembling the game and delete them.

  • Why don't you just manually run the setup executable? – Ramhound Aug 28 '15 at 18:36
  • I wouldn't go off deleting things in the registry. There are actually tools that can uninstall partially installed (or incorrectly installed) software. Use one of them instead. – rrirower Aug 28 '15 at 19:29
  • @rrirower but how can the tool detect what to delete if the Control Panel isn't even aware of it? – user997112 Aug 28 '15 at 19:41
  • 1
    These "tools" can scrape the registry looking for what the system thinks is installed. It's safer than you guessing at what should be removed. – rrirower Aug 28 '15 at 19:44
  • fyi, knowing about the registry certainly makes it sound like you know at least a little about software installation and computers in general. What game are you trying to install specifically? – MonkeyZeus Aug 28 '15 at 20:13
1

I would be comfortable removing a couple of things from the registry on this.

  • regedit.msc
  • HKLM\software\yourProgram - delete
  • HKCU\software\yourProgram - delete
  • verify that there is no directory for the program in Program Files x64 and x86
  • if there are delete those directories.
  • if you cannot delete them because they are in use, reboot in safe mode and delete it.

Alternatively, REVO uninstaller does a good job if it can detect the program.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.