I have seen a number of posters with the same issue of not being able to activate Office 365 after finally activating Windows 10. I have the exact same issue and unfortunately I have practically exhausted all avenues and all suggestions short of wiping out my system (which is not practical) and starting all over again.
- Dell Precision M4800 Enterprise
- RAM: 32GB
- HDD: 2 SSD: 250GB Drive 0, 500GB Drive 1
- OS - Windows 10 Enterprise - Activated (after three days of not)
- Installation type - Upgraded (failed due to excessive lockups tracing the problem back to Hyper-V.
- Installation type 2 - Reset to Windows installation without keeping configuration. (Fresh)
- Hyper-V initiated
- Hyper-V adapters installed with the latest drivers
- Wireless & Bluetooth adapters disabled. (although I have attempted to activate through the wireless).
Here is what I'm getting:
After clicking on the Next, I get this (this comes up very quickly as if it can't even reach out through to the internet).
Because I can't post images (not enough reputations) you can simply use your imagination. The message reads, "We're sorry, something went wrong and we can't do this for your right now. Please try again later. (0x8004FC12)."
I have tried everything as I have said:
- Run as Word as administrator. All times
- Uninstall and reinstall Office 365 - 13 times
- Reset windows 10 to a "Clean" install; meaning that it did a fresh reset not keeping anything but the file folders on the drive. Basically, the registry is clean per a clean install of the OS. - 1 time
- Tried unpatching License Key. 2 times
- Tried patching a new license key: does not accept new license key. 2 times
- Tried shutting down the firewall. 1 time
- Tried turning UAC off. 2 times
- Tried deleting all instance of Office15, Office and office 365. 3 times
- Tried deleting additional virtual network adapters. 1 time
- Tried installing both 32 and 64 bit versions (not at the same time)- Various times
- Read through the Help for Licensing Office 365 and doing those steps - 5 times
- Contacted online support to where they sent me to an advance tech support link - 1 time
- Restarted Computer after each installation - Many times
- Cursed at the Office 365 attempts - Many times
- Tried to remove other connected services for Office 365: - failed - 2 times.
- Tried installing .NET Framework 3.5 (not sure why this was important considering it is an older Framework). 1 time
So what I'm gathering is the issue might be related to a connectivity through to the internet activation service provided by Microsoft. However, all indicators are rather quick and even with the slowest connections, are quicker than what would imply a connection attempt.
Therefore the attempt to connect is being restricted somewhere within the OS environment. If anyone can come up with an answer to that, I would forever be appreciative.
If this this laptop had the mic on, it would record hours of epithets from me.