3

I have ESET NOD32 installed and it tells me that there are supposed to be updates for my printer drivers available on Windows Update. But Windows 10 is not downloading these drivers by itself and doesn't show them in Windows Update.

enter image description here

I do not presently have any deferred updates and I'm otherwise up-to-date. I had to go into the Device Manager and choose Update Driver on a couple of drivers to have my system download the latest versions from the Windows Update server.

enter image description here

The remaining drivers I seem to be missing are those for printers. One can't update these from Device Manager as the drivers listed there are all of the generic local printer queue type.

enter image description here

I tried updating them through the Printer Preferences page (Devices and Printers) and picking the Windows Update source from the New Driver option.

enter image description here

This does seem to download a bunch of files from Windows Update, but doesn't solve the warning about older drivers.

In previous versions of Windows I did get more driver updates directly through Windows Update automatically. Is there a setting I messed up somehow?

Another example of updates (available from the Windows Update Catalog), but not being brought in through windows update were the Azure Power pack found here:

Update

Eset contacted me and will do a remote screen sharing session to see what's going on.

Remarks know some of the answers below, yes windows update provides generic drivers for some devices, but also provides drivers which are the same as the ones provided by oems, the Lenovo power management drivers for example are identical, whether I install them through windows update or Lenovo. The same applies to the wireless drivers from Intel or the Webcam driver from Realtek.

And yes, for some, like certain printers, it ships generic drivers. I don't mind generic drivers, as long as they are the latest generic drivers.

It still baffles me that some driver updates are not pushed through windows update, but will update through the device manager. Similarly it baffles me that certain drivers are not pushed through windows update, neither by checking through the device manager.

I'll update again after Eset has had its chance to investigate my system.

  • 1
    I would not trust a 3rd party av software to be accurate about driver updates. – Moab Sep 7 '15 at 14:15
  • So far it has been correct. And only offer which drivers should have newer versions available on Windows update, not 3rd party sources. – jessehouwing Sep 7 '15 at 15:39
  • 1
    Try installing the printers on a different machine that hasn't had them installed before. You should get these new versions if they actually exist. I predict you'll get exactly the same versions you have now because the tool you're using is incorrect. – Carey Gregory Sep 9 '15 at 13:58
3

You can double-check NOD32's claim that there are newer drivers available from Windows Update by searching for those drivers using the Microsoft Update Catalog (this site requires Internet Explorer 6.0 or later). Techtarget.com explains the equivalency of Windows Update and the Update Catalog:

The Microsoft Update Catalog is a searchable catalog of all security updates, drivers and service packs that are available through Windows Update (WU) and Microsoft Update (MU)

A search of the catalog for your HP Deskjet F300 series printer shows the most recent available driver is version 7.0.0.25 last updated 8/13/2012:

enter image description here

A search for your Kyocera Mita FS-1800+ KX printer shows the most recent driver is version 6.0.2726.0 last updated 3/26/2013:

enter image description here

You can download these drivers directly from the Update Catalog and afterward see if NOD32 still claims drivers are available, in which case you know that claim is incorrect. Alternately, you can look at the version of the drivers currently installed for your printers and see how they compare to the drivers available through Windows Update.

2
+25

Windows Update does not cover all driver updates or devices, it's up to the device manufacturers to provide the drivers to Microsoft...its all part of their WHQL program.

In this case you need to download the driver direct from HP and Kyocera.

  • 2
    eset notifies of missing updates from windows update, which means that Windows update has updates available for these drivers, but that they're not shipping. They don't notify for driver not available over windows update. – jessehouwing Sep 9 '15 at 14:47
  • I would double check that, as it seems rather pointless, Windows already does this, why duplicate it? Most of these update checkers address the limitations of Windows Update and do a more thorough check, and find updated drivers that are not on Windows update, by checking the manufactures sites. – cjb110 Sep 10 '15 at 6:43
  • 1
    It's not really pointless, as it checks at a higher frequency to flag important updates earlier. And they do manage to find driver updates, from Windows update, for a very thing but printers which can be updated from the device manager with a 'look for newer version on Windows update'. This applied to the power management drivers, Webcam, audio and Intel management engine drivers. – jessehouwing Sep 10 '15 at 6:56
1

These updates look more than a bit suspicious - see if Nod3 can give more details.

Deskjet F300 : the last update found in the HP website dates from Oct 2009, so it is highly unlikely that a new update has appeared in 2015. The indication by Nod3 should be ignored.

Kyocera FS-1800 : the latest Windows 10 driver is found here from Aug 2015. This is the absolutely latest driver, and you should install it and ignore Nod3 if it continues to show an update for this device. This update would take some time to get into Windows Update, so installing it would put you ahead by months if not years over Windows Update.

Windows Update drivers come from the manufacturer, since Microsoft only creates generic drivers. In most cases, drivers from the manufacturer take months and sometimes years to become available via Windows Update. If one installs from the manufacturer, Windows Update is smart enough not to replace the new driver with an older one.

Please note that the drivers I specified above are from the manufacturer, so are absolutely the latest possible version.

My conclusion is that you shouldn't blindly trust Nod3.

  • Problem is, when one installs a vendor driver, it sometimes changes the driver I'd and won't pick up the same windows update because of that, so it'd be a kind of false test. – jessehouwing Sep 9 '15 at 20:51
  • @jessehouwing I'm not so sure that's true. A physical device's Device ID is a property of the hardware itself, not the driver. That's how Windows knows which driver goes to which device in the first place. If identifying the device depending first on loading the driver, by this reasoning devices without any driver loaded would be unidentifiable. – Twisty Impersonator Sep 10 '15 at 1:47
  • 1
    @jessehouwing: The Windows Update drivers come from the manufacturer. Microsoft only creates generic drivers. In most cases, drivers from the manufacturer take months and sometimes years to become available via Windows Update. If one installs from the manufacturer, Windows Update is smart enough not to replace the new driver with an older one. – harrymc Sep 10 '15 at 6:37
  • Furthermore. If the printer works. You don't need to update the driver. Unless something does not work don't worry about the update, ignore it, and move on. If you can't indicate you want to ignore said update, find better software, that does allow you to do so :$ – Ramhound Sep 16 '15 at 19:13
  • @ramhound that's true unless there are performance, security, power management or other issues that do not break the functionality, but would greatly enhance my experience. – jessehouwing Sep 17 '15 at 9:36
-3

See: http://support.eset.com/kb3733/?viewlocale=en_US

and then see:

http://support.eset.com/kb3192/#win10update

Hope this helps... Good Luck

  • That works for all drivers except printer drivers. – jessehouwing Apr 29 '16 at 12:38

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.