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I purchased a Logitech Wireless Gamepad F710 that is supposed to work with Windows 10, and so far it does not.

Windows 10 detects it when I plug in its wireless receiver and turn it on; but in Windows Device Manager, the gamepad shows with a yellow caution icon and is said to not be working properly.

I have tried the gamepad's XInput and DirectInput modes and installed Logitech Gaming Software for it. In Device Manager, I have also tried:

  • Automatically updating the gamepad's driver: Device Manager indicates that it cannot find an appropriate driver for it.
  • Browsing to the folder under C:\Users\Joe\appdata\Local\Temp extracted by Logitech Gaming Software's InstallShield installer to update the gamepad's driver, indicating that Device Manager should check subfolders for an appropriate driver too: Device Manager again indicates that it cannot find an appropriate driver.

From the research I did online, I was unable to find a solution either. Has someone on SU had this problem and found a way to resolve it?

  • 1
    Sounds like you should running the Wireless Gamepad F710 Connect Utility just to make sure it can't correct the problem. So does Windows detect the device or not, based on what you wrote, I can't tell. – Ramhound Sep 17 '15 at 18:28
  • It detects it to the extent that it shows in Device Manager; but it has a yellow caution icon over it and is said to not be working properly (which is what I find when I try to use it). – J0e3gan Sep 17 '15 at 18:32
  • You have manually pointed device manager to the correct .inf file? – Ramhound Sep 17 '15 at 18:34
  • I tried browsing to the folder under C:\Users\Joe\appdata\Local\Temp extracted by Logitech Gaming Software's InstallShield installer to update the gamepad's driver through Device Manager, indicating that Device Manager should check subfolders for an appropriate driver too: there are .ini and .sys files aplenty in and beneath that folder; but Device Manager reports that it cannot find an appropriate driver for the gamepad in any of those folders. – J0e3gan Sep 17 '15 at 18:51
  • 1
    i suggest you open a support ticket with Logitech in that case. – Ramhound Sep 17 '15 at 18:56
6

After more digging, I learned in Logitech's support forums that others have this issue too, also that no one has a solution there either.

After even more digging, I found a fix, which I detailed there and below for completeness.

Microsoft Community Solution

TheTexanGamer's Microsoft Community solution to a similar issue with an Xbox 360 wireless controller and Windows 10 seems to have resolved the problem for me: http://answers.microsoft.com/en-us/windows/forum/games_windows_10/xbox-360-wireless-controller-not-workingconnecting/b65687c2-f879-4a59-b074-248828e5d774?auth=1

I had to follow the steps outlined in TheTexanGamer's answer with the F710 in XInput mode:

Make sure your controller is turned off and the wireless receiver is plugged in to your PC before proceeding with the steps below:

  1. Press Windows key+X.
  2. Click "Device Manager".
  3. Find any listings of "Unknown Device" in the list of devices, likely under Human Interface Devices or Other Devices. Make sure you right click it and select the "Scan for hardware changes" and "Update Driver Software" > "Search Automatically for Updated Driver" options before the next steps, especially if you have more than one "Unknown Device" listed.
  4. Right-click on "Unknown Device" and click "Update Driver Software".
  5. Click the option "Browse my computer for driver software".
  6. Click the option "Let me pick from a list of device drivers on my computer".
  7. Near the bottom of the list, select the option that looks something like "Xbox 360 Peripherals" and click "Next".
  8. From the list, select the driver option "Xbox 360 Wireless Receiver for Windows [2/15/2007]" and click "Next".
  9. A warning will appear about the possibility of the device or your computer not working properly and likelihood of system instability. Disregard it and click "Yes" in the bottom right corner of the panel.
  10. A message should appear within a few seconds saying that the device has been correctly installed. Click "Ok" and exit out of all device manager windows.

After performing these steps, do as I did and power on your controller....

Results

Screenshots of the results I got follow.

Figure 1: Windows Device Manager After Following TheTexanGamer's Steps
Figure 1: Windows Device Manager After Following TheTexanGamer's Steps

The Game Controllers control panel tells the rest of the story afterward.

Figure 2: Game Controllers Control Panel (joy.cpl)
Figure 2: Game Controllers Control Panel (joy.cpl)

Figure 3: Game Controllers > Advanced
Figure 3: Game Controllers > Advanced

Figure 4: Game Controllers > Controller (Wireless Gamepad F710) > Properties
Game Controllers > Controller (Wireless Gamepad F710) > Properties

Figure 5: Game Controllers > Controller (Wireless Gamepad F710) > Properties – D-Pad Pressed Up-Left
Figure 5: Game Controllers > Controller (Wireless Gamepad F710) > Properties – D-Pad Up-Left Pressed

Figure 6: Game Controllers > Controller (Wireless Gamepad F710) > Properties – X Button Pressed
Figure 6: Game Controllers > Controller (Wireless Gamepad F710) > Properties – X Button Pressed

Figure 7: Game Controllers > Controller (Wireless Gamepad F710) > Properties – Left Thumbstick Held Up-Left
Figure 7: Game Controllers > Controller (Wireless Gamepad F710) > Properties – Left Thumbstick Held Up-Left

Figure 8: Game Controllers > Controller (Wireless Gamepad F710) > Properties – Right Thumbstick Held Down-Right
Figure 8: Game Controllers > Controller (Wireless Gamepad F710) > Properties – Right Thumbstick Held Down-Right

Figure 9: Game Controllers > Controller (Wireless Gamepad F710) > Properties – LT Button Pressed
Figure 9: Game Controllers > Controller (Wireless Gamepad F710) > Properties – LT Button Pressed

Possible Lingering Issues

  • The LT and RT buttons affecting Z Axis in the Game Controllers control panel? That does not seem right to me, but maybe I am mistaken.
  • DirectInput? The above solution did not work for me until I switched the gamepad to XInput mode.
-3

Установка для windows 10 x64: Сначала разрешим разовую установку неподписанного драйвера: параметры - обновление и безопасность - восстановление - особые варианты загрузки - перезагрузить сейчас. В появившемся меню выбираем особую загрузку, выбираем отключить обязательную проверку подписи драйверов (кажется, F8 или F9). Теперь скачиваем драйвер y adi.sk/d/9JnTqFixmBmYr (удалите пробелы в ядиск, так как прямы ссылки тут размещать нельзя). Это последняя версия от октября 2015 года для windows 10 x64. Распаковываем, устанавливаем через диспетчер устройств, соглашаемся на неподписанный. Всё, у вас полностью рабочий контроллер.

Зеркало драйвера: https://drive.google.com/file/d/0B5bT3p9rH8RhcDhETTdkaUdJOUk/view?usp=sharing


Installation for windows 10 x64: Please solve single install unsigned drivers: Options - Update and Security - Recovery - special boot options - Restart now. In the menu that appears, choose a special boot, choose to disable driver signing checks mandatory (I think, F8 or F9). Now, download the driver y adi.sk/d/9JnTqFixmBmYr (remove the spaces in yadisk as Permalink here can not be placed). This latest version from October 2015 for windows 10 x64. Unpack, install through Device Manager, we agree to unsigned. All have a fully working controller.

Mirror Driver: https://drive.google.com/file/d/0B5bT3p9rH8RhcDhETTdkaUdJOUk/view?usp=sharing

protected by JakeGould Dec 14 '15 at 7:13

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