I have purchased and correctly installed a new font on one computer. I then emailed that font in a zip file to be installed on another machine that runs Windows 7.

When I open the font and click the install button, I get the following error message:

The file name "C:\Use...\charlottesanscom-book (2).ttf" does not appear to be a valid font

Does anyone have step-by-step instructions on how to fix this problem?

migrated from serverfault.com Jan 18 '10 at 20:03

This question came from our site for system and network administrators.

  • Ensure that it works fine on one computer. What OS is the first computer? Try emailing it without putting it in zip file. – fideli Jan 19 '10 at 3:19
  • What happens if you rename "charlottesanscom-book (2).ttf" to "newfont.ttf"? – ta.speot.is Mar 20 '10 at 11:45

From Microsoft Social's forum:

I would suggest you to follow these steps at the time of installing and check if the issue is resolved.

• If you install a TrueType font with exactly the same name as a PostScript font on the same computer, Windows won't know which one to access, which could result in a font type being altered. To avoid this, don't install different types of fonts with the same name.

• If a program is open when you install a font, the program might not register the font. Try closing and then reopening the program.

• Some fonts require that you install two files in the same folder: A bitmap file for the on-screen font and an outline file for the printer. If a bitmap file and an outline file are available for a particular font, make sure you install both files.

For further information, visit this link

I would also suggest you to right click on the setup file of the program and choose Run as Administrator to install and check if the issue is resolved.

You may also refer the below mentioned link.

If this does not help then, I would suggest you to copy the capture it.ttf files and paste them to fonts folder and check if the issue is resolved.

Some side-notes:

You probably first have to unzip the font, else you can't properly install it.

If it doesn't work then, try following these steps.

To add a new font

Note To reinstall standard Windows fonts, go to the "To reinstall the standard fonts included with Windows" section.

To install a font, follow these steps:

  • Click Start, and then click Run.

  • Type the following command, and then click OK: %windir%\fonts

  • On the File menu, click Install New Font.

  • In the Drives box, click the drive that contains the font that you want to add.

  • Note The floppy disk drive is typically drive A or drive B. The CD drive is typically drive D.

  • In the Folders box, click the folder that contains the font that you want to add, and then click OK.

  • In the List of fonts box, click the font that you want to add. To select more than one font at a time, press and hold the CTRL key while you select each font.

  • Click to select the Copy Fonts To Fonts Folder check box. The new font is saved in the Windows\Fonts folder.

  • Click OK.

From the Microsoft knowledge base

If all else fails, you'll have to download the font again to ensure you have a proper/uncorrupted version.


Try to run it thru the free Online Font Converter (developed by me), it sometimes fixes broken fonts.

  • the archive gz that is downloaded using this link, is not getting extracted. – jaxxbo Apr 8 '14 at 21:22
  • why not try zip? – Mike Kormendy Apr 8 '16 at 18:59