According to the scans and analysis,
software_reporter_tool.exe is a legit tool from
Google (verified from its file properties and digital signature), so no scans will fix it.
Even-though there is/are a lot of fake/infected
software_reporter_tool.exe(common infection name
Sality), which lead to the strong assumption that the file is infected, the file residing on the OP's machine is clean.
Now, what's the purpose of `software_reporter_tool.exe`?<br>
This tools is probably related to resetting Chrome to factory defaults or removing the Chrome browser entirely.
You may be able to fix the problem by downloading and running the
Software Removal Tool. Think of this as a “factory reset” of Chrome.
It restores Chrome's original settings and removes programs that
affect its behavior.
- You can uninstall SRT with Windows add/remove programs.
Check in your
appwiz.cpl if the
Chrome Cleanup Tool is listed there and uninstall it. That should make the problem disappear.
Please note that the file name and program name is different!
If the uninstall didn't help to fix the issue, its probably time to migrate to other browsers like Mozilla Firefox or Opera.
Why was it causing high CPU?<br>
May be because of some programmatic bugs in the tool.