I play a video and the sound stops working after 5 minutes. I launch a game and sound stops working after 5 minutes.

Restarting the Windows Audio service via services.msc re-enables sound for another 5 minutes, then I loose sound again.

Testing the playback sound device in sound options returns "Error! Failed to play test tone."

I am using a Lenovo U330 notebook.

I found articles dating back to older versions of Windows with similar problems, but I have yet found a permanent fix that resolves the issue.

I used sfc/scannow in cmd and it returned errors that it can't fix , but the error log is huge and I can't pinpoint the issue.

How can I permanently fix my sound issues?

  • Can you use a stopwatch and time how long it takes? Is it exactly after 5 minutes or does the time vary? if so what is the minimum and maximum time? What time is it on your clock when it fails? – LPChip Oct 4 '15 at 17:43
  • Did you try updating your sound driver? – Moab Oct 4 '15 at 17:48
  • I started watching a video in chrome and sound stopped at 6 minutes 20ish seconds. Video won't replay atm probably due to the virus scan running in background so can't give you a more accurate number immediately. – Marek Andreansky Oct 4 '15 at 17:50
  • @Moab The four corrupted files are four Windows ribbon start menu icons according to the log. So that is probably a dead end. – Marek Andreansky Oct 4 '15 at 17:52

Installing Realtek HD Audio codecs solved the issue.

My sound quality was reduced, still looking into the issue.

  • Use only one sound driver software corresponding to your laptop support/compatibility. Having two driver software installed could cause this problem. – Lucky Oct 8 '15 at 13:22

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