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On my Dell Business Laptop (probably 3 years old) the mouse randomly stops working in Windows 7. The windows pointer will not move, even though I move the USB-mouse or use the built in touchpad.

The facts:

  • The mouse and the touchpad stop working at the same time (so its probably no hardware issue)
  • Restarting windows will make touchpad and mouse work again
  • Unplugging an Re-Plugging the USB-Mouse does not help
  • Keyboard or any other components are not affected. Windows still responds normally, I can use my applications with the keyboard
  • No Error Messages shown
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  • Try the easiest thing first - try a new USB mouse. – Ƭᴇcʜιᴇ007 Oct 5 '15 at 17:17
  • Try checking the drivers in the Device Manager (Control Panel > System and Security > System > Device Manager). It is relatively common for drivers to be updated. You can tell which need to be upgraded because a yellow triangle with an Exclamation mark will appear. Update the drivers first and then test a mouse that is known to work. – Gerasimos.Zap Oct 5 '15 at 17:23
  • @Ƭᴇcʜιᴇ007 other mouse: same problem – slartidan Oct 5 '15 at 17:28
  • @slartidan - Check the drivers. – Gerasimos.Zap Oct 5 '15 at 17:31
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This sounds like something to do with the mouse itself, I'm not sure how to fix it (possibly by executing sfc /scannow from a command prompt with administrative permissions), but it's possible you need to do a repair install to fully fix the issue. I've never heard of it, but the mouse process sounds bugged.

Best of luck.

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Check the drivers for the input devices as well as the USB ports (Control Panel > System and Security > System > Device Manager). If the current mouse and a new mouse did not work...it could be the drivers are outdated and need to be updated. Also check to see if the devices have installed properly (Control Panel > Hardware and Sound > Devices and Printers).

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