On my Dell Business Laptop (probably 3 years old) the mouse randomly stops working in Windows 7. The windows pointer will not move, even though I move the USB-mouse or use the built in touchpad.

The facts:

  • The mouse and the touchpad stop working at the same time (so its probably no hardware issue)
  • Restarting windows will make touchpad and mouse work again
  • Unplugging an Re-Plugging the USB-Mouse does not help
  • Keyboard or any other components are not affected. Windows still responds normally, I can use my applications with the keyboard
  • No Error Messages shown
  • Try the easiest thing first - try a new USB mouse. – Ƭᴇcʜιᴇ007 Oct 5 '15 at 17:17
  • Try checking the drivers in the Device Manager (Control Panel > System and Security > System > Device Manager). It is relatively common for drivers to be updated. You can tell which need to be upgraded because a yellow triangle with an Exclamation mark will appear. Update the drivers first and then test a mouse that is known to work. – Gerasimos.Zap Oct 5 '15 at 17:23
  • @Ƭᴇcʜιᴇ007 other mouse: same problem – slartidan Oct 5 '15 at 17:28
  • @slartidan - Check the drivers. – Gerasimos.Zap Oct 5 '15 at 17:31

This sounds like something to do with the mouse itself, I'm not sure how to fix it (possibly by executing sfc /scannow from a command prompt with administrative permissions), but it's possible you need to do a repair install to fully fix the issue. I've never heard of it, but the mouse process sounds bugged.

Best of luck.


Check the drivers for the input devices as well as the USB ports (Control Panel > System and Security > System > Device Manager). If the current mouse and a new mouse did not work...it could be the drivers are outdated and need to be updated. Also check to see if the devices have installed properly (Control Panel > Hardware and Sound > Devices and Printers).

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