Situation: User has Windows 7 Enterprise x64. User has Word 2010. Word opens most documents fine (both .doc and .docx). There are seemingly random documents that will crash Word with the following error:
Faulting application name: WINWORD.EXE, version: 14.0.7160.5000, time stamp: 0x55fc2717
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x85157bd9
Faulting process id: 0x2e6c
Faulting application start time: 0x01d1079e71eacb68
Faulting application path: C:\Program Files (x86)\Microsoft
Faulting module path: unknown
Report Id: b36b0fee-741b-11e5-a505-0026b987f448
What I know: This problem happens with random documents, seemingly received via email attachment. We are on a domain, and have identical computers for our users. A different user in the same area as this user, was able to open said documents without issue.
What I have tried so far
The event log referrences some temp files in the user's appdata location, so I have cleared those out.
Repair install of Office as a whole
Changing default printer
Running word in safe mode, and opening the documents
Anyone have any thoughts?