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I have been using this application, Passwords Plus, for a long time - since XP and Palm.

It worked well with Win10 until last week, when I started getting the message above ("Application has stopped working").

I have gone to the company's website, DataViz, and their solutions have not worked.

When this first happened, I checked their website for solutions. They acknowledge this as a common error. Solutions tried are:

  • They suggested right clicking the program icon and running as an administrator
  • editing permissions on the Security tab for the "Documents" folder, to allow all permissions.
  • Next they sent a reg file, asking that this be added to the registry
  • then they asked me to re-install the program.

None of this has made any difference - the program still crashes on opening.

Questions:

  • Has anyone else encountered & solved this error?
  • Any suggestions for things to try?
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  • Please edit your question to include the solutions you've already tried, and what the results were, that way we don't suggest things you've already tried. E.g.: Have you tried uninstalling and reinstalling the application? – Ƭᴇcʜιᴇ007 Oct 20 '15 at 19:34
  • Here is the link to the support website: Passwords Plus Support – Dan Oct 21 '15 at 20:15
  • If you create a new Windows user, and then log in as that user, does the program run as expected (ie: without that error)? – Ƭᴇcʜιᴇ007 Oct 21 '15 at 21:36
  • It is solved now (see answer), so I do not need to pursue that angle. However, thanks for the suggestion - I will remember it for the next a similar situation arises. – Dan Oct 22 '15 at 22:37
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After several exchanges with the support team at DataViz, they suggested renaming the subject database and restarting the application. This forced it to refresh, and re-download the original database from the cloud version. This has worked and all is good. Dan

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