2

I have a problem where every few days Windows 8.1 tries to update and it starts the update, gets to 30% and then restarts as normal. However after restart I get a blue screen of death, and the computer then goes into a reboot/blue screen loop. There was no power cut or any interruption during the update.

After a few loops I get the option to repair startup, restore etc. but none of the options fix the issue apart from starting in safe mode. Starting in safe mode then leads to the screen saying 'Unable to complete updates, removing files' or something similar. After two more restarts with this message I am back to a working computer, until the next time...

I have now turned off automatic updates, but is there any way I can find out which particular update is causing the problem? At the moment I have 7 important updates:

  • Cumulative Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB3093983)
  • Security Update for Internet Explorer Flash Player for Windows 8.1 for x64-based Systems (KB3105216)
  • Security Update for Windows 8.1 for x64-based Systems (KB3042058)
  • Security Update for Windows 8.1 for x64-based Systems (KB3080446)
  • Security Update for Windows 8.1 for x64-based Systems (KB3088195)
  • Security Update for Windows 8.1 for x64-based Systems (KB3097966)
  • Update for Windows 8.1 for x64-based Systems (KB3083711)

I also have 21 optional updates that I won't list as they weren't trying to be installed. I'm not sure what other information I can provide to help so feel free to let me know.

I still have a working computer so this is not critical, just frustrating and time consuming.

Any ideas?

UPDATE

BlueScreenView says:

102215-44578-01.dmp 22/10/2015 19:09:48 SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e ffffffffc0000005 fffff802d370b732 ffffd0016dd53218 ffffd0016dd52a20 LubFsFlt.sys LubFsFlt.sys+78e0 x64 ntoskrnl.exe+89732 C:\windows\Minidump\102215-44578-01.dmp 2 15 9600 284,944 22/10/2015 19:12:10

Device Manager shots as requested:

enter image description here enter image description here enter image description here

  • blueScreeView can provide you information on the crash so you can provide it to us. Specific error messages also help. – Ramhound Oct 22 '15 at 19:17
  • What are the full BSOD error messages? BlueScreenView should provide this information. Please edit your question to include this. – DavidPostill Oct 22 '15 at 19:17
  • I was not familiar with BlueScreenView - I will download it now and update the question ASAP. Thanks! – Lyall Oct 22 '15 at 19:21
  • "but is there any way I can find out which particular update is causing the problem?" Install them one at a time until you find the culprit. – Ƭᴇcʜιᴇ007 Oct 22 '15 at 19:21
  • While that would be a logical step I was hoping there would be less time-consuming/trial-and-error method. Thanks though! – Lyall Oct 22 '15 at 19:23
0

I had the same problem too today

Solution: Disable Secure Boot from BIOS

  • @Ramhound, Ok well as long as this method works, it's still technically the right answer. Source: reddit.com/r/Windows10/comments/3ptrt9/… – Kirill2485 Oct 23 '15 at 13:26
  • @Ramhound Sorry, I was on mobile this morning. I though I did, guess it didn't save. But it's all fixed now. – Kirill2485 Oct 23 '15 at 16:49
  • That link relates to a different update (I have no Windows 10 updates or previews) and the dump file error is different. But I'll give it a go as I'm guessing it's a generic fix? Will this prevent the update happening or make it install correctly without the issues? Sorry if it's a stupid question, been a long day... – Lyall Oct 23 '15 at 17:24

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.