Questions tagged [microsoft-surface]

Microsoft Surface is a series of Windows tablet computers by Microsoft. For the table-sized interactive touch device, see the [microsoft-pixelsense] tag.

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Kubuntu crashes upon sleep on Surface Laptop

I'm running Kubuntu 23.10 on my Surface Laptop 3, and when I sleep the computer, instead of going fully black, it goes black and just shows my cursor, but I can't move it. In order to get back into my ...
Sebastian Power's user avatar
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Firmware update of Surface Dock 1 reports error

I have updated a Surface Dock 1 with latest firmware (Version 1.53.139.0). Component10FirmwareFwVersion is set to the right version 4ac3970. But Component20CurrentFwVersion is not updated to 4a1d570. ...
pidji7's user avatar
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Virtual (USB) COM ports on Windows 11 Home (Surface)

I have a device which communicates via emulated serial over a USB A/B (USB-B at the device itself, USB-A into a host computer). I have used it successfully on a Windows 10 laptop, but I also want to ...
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Microsoft Surface Book1 - Reset Failed

My Surface Book 1 (Windows 10 / i7 / 256GB) recently stopped charging, both batteries discharged down to zero percent and will only run by being plugged in directly to power. In my attempts to ...
Chris's user avatar
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Surface Pro 7 plus corrupt SSD

I'm working as a Level 1 IT help desk in a High School. We exclusively use MS Surface devices for the students. I have a student device I'm struggling with. It's a Surface Pro 7 Plus which shows the ...
Snuffleupagus's user avatar
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Surface Laptop 3 trackpad won't select text

I have 2 laptops, one a Surface Laptop 3 (windows 10) and one a Surface Pro 8 (Windows 11). My problem is that the Surface laptop track pad does not seem to support selection of text with the track ...
brum_stack's user avatar
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I can't seem to find my keyboard layout

I have this 2015 Microsoft Surface Pro 4 that has an AZERTY keyboard but I can't seem to find the correct language on Windows OS. HKEY_USERS\.DEFAULT\Keyboard Layout\Preload "Data" column ...
Veoxer's user avatar
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MS Surface Book Pro. Battery Died Suddenly

I have a Windows Surface Book Pro. device. The battery was healthy and works for as much as I needed. Out of a sudden, the battery today does not work at all. If I plugged the cable, the device turns ...
None's user avatar
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Surface pro 4 - stuck on welcome screen

I'm stuck on the welcome screen "surface" with a red headband with an open lock. The real problem is that it is impossible to access uefi paramètres with the combination of volume up and ...
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Surface go 2 to monitor with usb hub

I have surface go 2 and just bought a monitor and wireless keyboard and mouse. As the surface go 2 only has one usb c port I bought an adaptor to HDMI. Monitor works fine with surface go 2 with HDMI ...
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What kind of tape is on this motherboard?

Recently I was replacing the screen on my Surface Book 2, and I mistakenly removed some kind of tape from the back of the motherboard. The tape I removed does not seem reusable, so I'm trying to ...
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Slim Pen 2 stops working when reinstalling Windows 11

About 6 months ago I installed the operating system on my Surface Pro 8 from Windows 11 to Windows 11, no change itself. Then when I installed drivers and others the Slim Pen 2 stopped working, so I ...
David Gonzalo's user avatar
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Is it possible to charge this MS Surface Pro through the USB-C port?

I have used an MS Surface Pro. (At least I think that's what it is?) It doesn't say anywhere on it what it is. It has a Micrsoft logo on it and I have a vague recollection of msinfo32 saying that it ...
barlop's user avatar
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Surface Pro - preventing boot loop by changing where boot code is stored

Is there a way to change it so that the Surface Pro boot sequence is loaded from the UEFI MaskROM each time instead of being cached in RAM to prevent a boot loop in the future? I just encountered this ...
g491's user avatar
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Disable Windows USB-C PD Power Supply check?

I am having multiple Microsoft Surface Pro 7+ tablets and verified the following behavior with a brand-new device: Unpacking and charging with a common USB-C charger (of basically any model) works ✓ ...
Daniel's user avatar
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Managing multiple types of devices

I'm not really a sysadmin, it's more like I got asked to manage a few devices the organisation has. We got surface gos, ipads, Andriod tablets and VR headsets. About 10 to 15 sets of each type and ...
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Surface Laptop Studio running Windows 11 cannot display 4k60hz on Samsung TV

I have a 4k Samsung TV with a resolution of 3840x2160 which supports a refresh rate of 60 Hz. But my Surface Laptop Studio running Windows 11 can only do 3840x2160 with 30 Hz. If I up it to 60 Hz, ...
Chance's user avatar
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Keyboard not working on Surface Pro 7

I got a Surface Pro 7 and my keyboard is not working properly. In fact, in the past, the keyboard was working when it was not magnetized to the screen itself. Now, I'm forced to magnetized/stuck it ...
Bando's user avatar
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Does surface dock save data?

Does the surface dock keep any user data on it that is transmitted through it to a monitor from a laptop? I assume there is no internal ram or storage that would capture any display data, as there is ...
AndroidUser558's user avatar
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Windows 10 Upgrade Failed, Disk is now write protected, Cannot wipe system and install a new Windows or login normally

Surface Laptop 2 with BitLocker, cannot login normally Device : Surface Laptop 2 OS : Windows 10 20H2 ( attempted upgrade to 21H1) Upgrade Fail cause: Battery died before updating fully Possible ...
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HDMI needs reset after boot -- Surface Pro Dock w Projector

I have a Surface 7 Pro with the Microsoft Dock. Plugged into the two video ports are a projector and a monitor. The monitor always works, never any issues. The Epson projector almost always needs me ...
Jonesome Reinstate Monica's user avatar
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Microsoft Surface Camera and Zoom/Skype/Everything

My Surface 7 Pro lives in a stand. It lives in a portrait orientation next to a 27" high dpi display. It is a great setup. EXCEPT it stinks for Zoom and other web meeting apps... because the ...
Jonesome Reinstate Monica's user avatar
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Screen flickering and lines, but works with monitor

Microsoft surface 3 screen is not visible, lines are appearing and flickering. It works with monitors and the touchscreen is tracking perfectly in diagnostics. I’m assuming a piece of hardware needs ...
goldspiral's user avatar
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Sudden loss of bluetooth on Surface Pro 6

I was happily working away when my my microsoft mouse lost connection. As I started to dig, it appears the bluetooth has somehow failed and I cannot get it to work again. More information - I was ...
OrdinaryOrange's user avatar
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Does “Reset your PC” option result in the same exact version of Windows 10 I currently have with updates, or Windows 10 with no updates?

Does the “Reset your PC” option [Link here first references Windows 8. Click on link and follow references to Windows 10 edited by @John] result in the same exact version of Windows 10 I currently ...
user1068636's user avatar
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How is the overall battery level calculated in Microsoft Surface Book 2?

I have been reading information about the two batteries in the Microsoft Surface Book 2 laptop; however, I have not been able to find exactly how the overall battery level is calculated. For example, ...
Gael's user avatar
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new battery, wear level is 67.7%,16.3%, 8.9%, then 7% at the 3rd charge Cycle, is normal?

I just installed an OEM battery on my Surface Pro 4. At the very beginning, the battery Wear Level is 67.7%. Then I tested it with discharge and charge cycles. The Wear Level reduces as the following ...
peterB's user avatar
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Windows Terminal not showing in Win + X menu on fresh Windows 11

I have just received my Surface Pro 8 running Windows 11 that I pre-ordered. After setup, Windows Terminal does not appear to be installed. Therefore, I went to the Microsoft Store to download the ...
KINGAWESOME266's user avatar
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How to prevent a portable OS from booting via a USB C port on my Surface Go 2

I have a new Surface Go 2 with a USB C port. I'd like to disable this port as a security measure, thereby preventing someone from using it to boot a portable OS and bypass my other security. When I go ...
aaron9eee's user avatar
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Diagnostic advice needed: Windows 10 BSODs rendering Surface Book 2 useless

My Surface Book 2 started randomly crashing to different BSODs some months back. Sometimes, it would crash several times a day and then would behave well for weeks. Right now I can't even install ...
ceebee's user avatar
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1 answer
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A surface book 2 that is terribly slow - is it due to the missing battery?

So I have a Microsoft Surface Book 2 which still today has reasonable specs (8th gen i7 CPU, Nvidea GTX 1050 graphics card, and 16 GB memory), although it is above 3 years old. Unfortunately it got ...
Andras's user avatar
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1 answer
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clean install Windows 10 on Surface Laptop

I have a Surface Laptop (1st gen). I want to restore it to factory condition. I used "Surface Recovery Image Download" (https://support.microsoft.com/en-us/surface-recovery-image) to create ...
skobes's user avatar
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1 vote
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Removing Bitlocker fom Surface Pro

I am new here. I am using a Microsoft Surface 5th generation and it was not going further after the login screen and it will not let me enter the password. When i tried to reset it using Shift+restart ...
Moon's user avatar
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2 answers
592 views

How to retrieve files from a Microsoft Surface Go 2 with broken screen?

I dropped my Surface (running Windows 10) and broke the screen. I have important files in it. How can I retrieve them? Is it possible to connect it to an external display and then copy the files? I ...
Island Forest's user avatar
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1 answer
1k views

How to enable multi-touch gestures on surface pro 7

I've installed libinput gestures but when I run sudo libinput debug-events I do not see any pinch events. How do I enable them on ubuntu Gnome. I am on a surface pro 7 and have verified that "...
Edward's user avatar
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why would the firewall seemingly have disabled speakers on a surface 3?

Suddenly the Windows firewall detected Zoom and seems to have disabled sound -- although the mic from the USB headset was audible to the other person. I'll have to update this after going through all ...
Nicholas Saunders's user avatar
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298 views

Verticle lines on external screen

I bought a new samsung odyssey G5 ultra wide screen (3440 x 1440) for my surface book 2, I use HDMI (high speed cable from Xbox One X) -> HDMI to USB-C adapter -> surface dock 2 -> surface ...
Tianjian Qin's user avatar
1 vote
2 answers
2k views

Is there a way to run Minecraft Java Edition on a Surface pro X? (16GB RAM, SQ2 processor)

I would like to run Minecraft Java edition on my Surface pro X (16GB RAM, SQ2 processor) without a VM. Is there a way? Thanks!
jan_lampert's user avatar
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how to install vcruntime140.dll on a surface tablet?

in the context of: How to install vcruntime140.dll without admin rights? I am looking to install this library on an older microsoft surface 3 tablet. For some reason, the alpine mail client requires ...
Nicholas Saunders's user avatar
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37 views

Can only select "Troubleshoot Sound Problems" but cannot adjust the volume

To clarify and narrow a previous question, why does the rocker switch to adjust the volume suddenly no longer work? Assuming this is related to an inability to select sound settings from the taskbar. ...
Nicholas Saunders's user avatar
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1 answer
96 views

"I understand that you're experiencing an issue with PC audio. May I run a quick scan to try to find a solution?" instead of a volume adjustment

I just want to adjust the volume, so clicked on the speaker icon which results in: seems a bit excessive. Last I recall, the volume could be adjusted either with the "rocker" switch or ...
Nicholas Saunders's user avatar
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1 answer
175 views

How to stop windows 10 trying to constantly log in, but failing. Stuck in a loop

In the past I've prepared a "Microsoft Surface Go" tablet with Windows pro 10 on it. Here I created a local user with password (during initial setup) and made it so that this user ...
user1841243's user avatar
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807 views

Unable to format/wipe Window Disk without Error (Tried Ubuntu Gparted and Diskpart [duplicate]

I am trying to wipe/reinstall Windows, however, all have no success. In usb live boot to Window installation set up, install new Window to override it, unable to delete or format any of my exisiting ...
Bulaxy's user avatar
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Microsoft Surface Headphones 2 - mic button with sensitivity issue on Mac OS x

I just bought a Microsoft Surface Headphones 2 and I'm using it with multiple devices. My main computer is running Mac OS X. The headphones are really great, the problem is, when I press the mute ...
André Machado's user avatar
1 vote
0 answers
11 views

Windows 10 on Microsoft Surface acting up. Windows closing, right click not working

Windows10 on MS Surface is acting really weird. Symptoms: I open Putty. As soon as I click on the UI or type anything in there, it shuts down. this happens to various apps: they close as soon as I ...
piranhas's user avatar
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2 answers
629 views

USB network card not detected at startup Ubuntu16.04

I have been using Ubuntu 16.04 on the surface GO since 2018. To get wired network I am using a USB-C 3 port USB + LAN adapter. Problem Sometimes when starting up only the network card does not get ...
Naten Baptista's user avatar
3 votes
0 answers
2k views

Selecting entries in boot manager without using keyboard

My goal is rather simple to put in words: I want to install Windows and Chrome OS in dual boot on my Surface Go 2 and be able to select entries in the boot manager without having to use a physical ...
Maury's user avatar
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2 answers
171 views

How to use a Surface pro as a microphone for my desktop?

I'm currently using my Surface pro 4 as a second screen by using the connect to a wireless display functionality, is it possible to also use it as a microphone?
JordyvD's user avatar
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USB-C display compatibility

I'm searching for a monitor to connect it to my Surface Book 3 15". And I want to use only the USB-C cabele (also use to load my laptop). The Surface Book offers USB 3.x Gen 2 @ 10Gb/s DP alt ...
ManniAT's user avatar
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56 views

Disable One Point on Touchscreen

Is there any software / drivers I am able to install which allow one pixel or an area of the screen to become 'touchscreen dead'? I have a 'phantom touch' problem on my Microsoft Surface Pro 4 where ...
Dan's user avatar
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