Questions tagged [remote-assistance]

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How to remote control macOS from windows 10 through port 3293

I've googled and know that we could remote control MacOS using VNC applications (through port 5900), but in my company, they blocked VNC apps (due to some security concern). So I wonder whether we can ...
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673 views

Windows 10 after 1809 update users have “Allow remote assistance connections to this computer” grayed out

So I ran 1809 update to couple of PC's with WSUS. After the update we couldn't connect with remote assistance (We have an ongoing issue with one software that needs Admin password after such upgrades)....
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1answer
85 views

Windows 10 Quick Assist 6 digit Security code

Windows 10 Quick Assist uses 6 digit security code to identify a helper to a person being helped on intermediate Microsoft server so that IP connection can be established. Code is valid for 10 minutes....
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0answers
380 views

Teamviewer blocked for Microsoft Windows users? [closed]

Like many here I do admin for some family and friends. In the past I've used a few apps but Teamviewer (TV) has been the best for my situation, now however I'm finding that it can't be used because it'...
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25 views

How to not allow other user to interpret my remote session?

In my work sometimes i need to remotely access a user pc to do some work using the default windows remote desktop application. my problem is that when a user tries to login into his account it will ...
2
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2answers
667 views

remote assistance not available on windows 10 home

I am trying to connect from my home PC to my mother-in-laws laptop. After a few days of trying she saw on her PC that it said remote desktop was not available in her version of windows 10. How can ...
4
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1answer
782 views

Can't connect to the global peer-to-peer network

When I use the Remote Assistance from my Windows, I cannot follow the "Easy Connect" route. I am able to invite others by sending them the invitation file, but it would be cool if I only need to tell ...
2
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0answers
805 views

Samsung dex and remote desktop

I am using aws wrorkspaces to connect from from dex to the pc. It works great in resolution. I am unable to this in my own virtual machines. Which remote desktop mobile app should i use ?
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2answers
1k views

How can I remote control a Windows 10 machine? [closed]

I'm looking for two ways to remote control the GUI of a Windows 10 computer. First, I need a way to access a computer invisibly while someone is at the keyboard. For example, someone says "hey, I ...
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1answer
5k views

remote assistance is not allowing me to click on UAC prompt, even though I checked the box to allow

I need to be able to connect up to customers computers and would like to use Remote Assistance, but I am unable to click on any UAC prompts, even though the user puts a check mark to allow me to click ...
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36 views

Manually remote into a computer to assist a local user?

Is there a way to manually remote into someone's computer to control their computer in the below scenario? For example, from time to time I have family/friends overseas asking for help with a ...
3
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2answers
131 views

Helping remote user with Linux by downloading scripts

So I'm an Linux fan and word is spreading. People bring their laptops to me to have a new installation. Now I want to help people easier without requiring them to bring me their laptop. I'm looking ...
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1answer
145 views

How do you send another user on your domain a remote assistance invitation?

I want to be able to jump into the same session the user is in and take control of their PC. I have enabled Remote Assistance via group policy and that is reflected on the PCs under remote settings. ...
2
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1answer
3k views

How can I use a 'reverse connection' with windows 7 remote assistance

Someone requested my assistance on his laptop. We both have windows 7 machines, so I'd like to use the remote assistance, msra.exe utility. Unfortunately, he is in a restricted university network ...
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1answer
442 views

I've been scammed in accepting a TeamViewer remote control session from a stranger. How do I abort it?

This did not actually happen to me. When playing Minecraft online it is not rare to see hackers in action. But also it is not rare to see moderators & server owners trying to fight them by ...
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1answer
59 views

Company offers remote maintenance: Can it leave holes open?

My father has a tricky problem with RealPlayer (the login silently fails without either error or success message). In response to his question, the maker (RealNetworks) offers remote maintenance. He ...
3
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2answers
10k views

How to enable Remote Assistance and add an exception for it in Windows Firewall from the command line?

I need to enable Remote Assistance from the command line. The equivalent of checking this box and hitting Apply. This is for automation and I tried editing the registry entry HKLM\System\...
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2answers
20k views

How to ask for help using Skype

I'm using Skype (latest version 2014). There's some problem with my computer so I want to ask for help. How to give full access (view screen, control inputs) to my friend on Skype?
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1answer
1k views

is there a functional RDP server for Linux? e.g. does FreeRDP actually work as server?

from wikipedia it is not clear whether there are any legit RDP servers for Linux. Most of what it talks about seems to be alternative / non Microsoft clients intended to communicate with built-in ...
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1answer
73 views

Remotely Administer Desktops [closed]

Example of accessing a single computer would be to do some helpdesk work Example of accessing many or all of them at the same time would be to install an update or change a setting on all of them ...
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2answers
125 views

Concurrent Remote Desktop Assistance [duplicate]

I maintain a network of apx. 60-80 computers. Normally I can remote desktop into these machines via a windows domain. I'm for the most part self-taught however and I was wondering what is the ...
2
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4answers
14k views

Remote control and screen sharing for Ubuntu

I have two computers running Ubuntu, one belongs to me and the other to my father. He often requires assistance with the system which involves using remote control. Both of the computers are connected ...
2
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3answers
5k views

Windows Remote Assistance in LAN environment

Is it possible to configure Windows Remote Assistance so admin don't need an invitation request to remotely control a users screen (screen share style) to help them with helpdesk I.T. issues? Both ...
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91 views

Remote assistance cannot connect to windows XP from a Windows XP pc

I am trying to use Remote assistance feature which is provided in all version of windows OS.We are using invitation file to connect to another pc.In our case server PC is windows XP and it can be ...
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1answer
1k views

Need a light-weight remote desktop utility that doesn't eject the user (other than teamviewer) [closed]

I need a desktop assistance application similar to windows' but that allows both users to interact with the PC. I prefer it to be light-weight and free. Also I don't like Team Viewer.
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3answers
8k views

Completely Disable Remote Access?

I recently had to install something to allow a tech agent free reign on my Win 8 Pro Home PC. The tech agent was courteous and professional and I have reasonable faith in her/him; however, I must be ...
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1answer
2k views

VNC Server in Client Web Browser?

I see a lot of solutions such as noVNC, Flashlight VNC, etc, that implement a VNC client in the web browser, but are there any solutions that implement a VNC server in the browser, client-side, ...
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3answers
80 views

RDP not allowing me to remote to any user?

I have a computer several actually that will allow me to RDP remote log into that PC but only under the admin account and not the other? For example the PC has two admins one might be Admin with the ...
2
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2answers
10k views

Possible to continue runas /u:domain\admin cmd with followup commands in the new CMD window?

Is it possible to continue runas /u:domain\admin command with followup commands in a new CMD.EXE window? I tried this but it didn't work: Runas different user to launch CMD and run command What I ...
2
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2answers
8k views

Teredo won't enable on domain-joined Windows 7 system

I'm trying to enable Teredo on a Win7 SP1 x64 system, in order to provide Remote Assistance for a system outside the local network. The local system is joined to a 2008-level domain which I have full ...
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0answers
1k views

Windows Remote Assistance

Problem: Prior to running USMT on win7 I am able to connect to the Win7 desktop using Windows Remote Assistance. However, After I run USMT I am unable to connect and received the following error: "...
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0answers
6k views

Windows 7 Unsolicited Remote Assistance from Windows 7 Pro to Windows 7 Home Premium

I was working today to get unsolicited remote assistance working from my laptop to one of my kids laptops (both Windows 7 pro). Here are the steps I took: On remote computer (the one you want to ...
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0answers
771 views

Remote desktop assistance connection dropping after 10 minutes

For a while I've been using remote assistance to help sort out my parents Vista system remotely from my Windows 7 system. Historically its been reliable but the last couple of times I've used it I've ...
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0answers
549 views

Windows Live Messenger disconnects when accepting Remote Assistance request

When I accept a Remote Assistance request in Windows Live Messenger, I immediately get the following message: Reconnect to Messenger Your connection with Messenger has been lost. ...
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2answers
1k views

Most reliable remote desktop / VNC for Windows [duplicate]

Possible Duplicate: What's the best Remote Desktop Application? I would like to leave a solution on a friends Windows (XP/7) so I can easily help her remotely from my home (With a ...
2
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1answer
200 views

remote assistance - it needs to be very selective

Windows XP - SP3 laptop Windows 7 Home Desktop I need the Windows 7 desktop to help out windows xp whenever it's needed without doing anything much on xp computer (because the person who uses xp ...
3
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1answer
11k views

Windows Remote Assistance over Internet (through NAT)

I want to remote control another computer (behind a router) over the Internet with Windows Remote Assistance, like it is possible with VNC (which is too slow for my use). The problem I have right now ...
4
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3answers
2k views

Remote Assistance to Windows 7 Starter Permission Denied

Remote Assistance is enabled on a PC to-bo-controlled-remotely which is running Windows 7 Starter. I also allowed permanent access for it on the firewall. On the controlling Windows XP Professional ...
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3answers
4k views

Remote Desktop Software - TeamViewer comparison? [closed]

Preliminary Note: After reading what I wrote below, I would like to stress that this ain't a TeamViewer ad. It's just that all other tools that I checkked online seem to miss one feature or the other. ...
4
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6answers
1k views

What desktop collaboration software can share a single application?

What collaboration software products supports sharing of a single application only? Ideally outputting a standard VNC Client compatible data stream. Thank you
2
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1answer
7k views

What router settings are required for Windows 7 Remote Assistance?

I want to connect to someone's PC using Remote Assistance in Microsoft Messenger. Both PCs run Windows 7. The remote user is the one initiating the request. We're both behind firewalls/routers ...
2
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1answer
3k views

TightVNC grey screen?

I'm trying to help my mom remotely with some PC problems. She's not too computer savvy, so to keep the firewall stuff on my side of things, I tried to use a reverse VNC connection: On my machine, I ...
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2answers
5k views

How do I make the Windows Remote Assistance window full screen accross two monitors?

When a coworker sends me a remote assistance request and I connect to their machine it shows me both of their monitors at the same time in a single window. I can make this single window full screen by ...
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2answers
4k views

How do I make the Windows Remote Assistance window full screen?

When someone sends me a remote assistance request and I connect to their machine it doesn't appear that there is a way to make the window full screen. Does anyone have way to accomplish this?
4
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4answers
13k views

VNC single click and UAC on Windows 7

I work for an IT consulting company and we have been using UltraVNC Single Click to remote in to our users' desktops. It has been working really well and our techs have been very satisfied with this ...
4
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5answers
952 views

Opening router for Remote Assistance

If I open up a router (using port-forwarding for port 3389) for Remote Assistance and point that traffic to one of the IP addresses on my LAN , how is it possible that I am able to use Remote ...
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2answers
259 views

Can you print from a MS Remote Assistance session to your local printer?

Can you print from a MS Remote Assistance session to your local printer?
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2answers
1k views

I can't do a Remote Assistance session to a Windows XP box from Windows 7

My Mom's computer is running Windows XP, and my desktop running Windows 7. She's having some technical issue, so I want to do a Remote Assistance session to her machine. However, no matter what I've ...
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4answers
369 views

Remote Desktop assistance

Here is my current scenario: I have two PCs at different locations connected to same ISP. Note on both sides same configuration software / hardware ISP has provided me a device which is connected ...
4
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6answers
10k views

How to diagnose remote assistance issue

I have a long standing issue with remote assistance between a home and work PC. My wife and I both use MSN messenger and I used to be able to control her PC at home via MSN Remote Assistance. Some ...