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Questions tagged [virus-removal]

For questions on how to remove viruses and other malware from a computer—be sure to read http://superuser.com/questions/100360 before asking

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Virus removal that changes files's extension [duplicate]

One of our Windows 7 machine on our local work-network recently caught on some virus/malware probably. It has changed extensions for most of the users' data files from let's say .docx to .docx.vizsy ...
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0answers
8 views

What's causing the spam popups on the bottom right hand of my screen? [duplicate]

We have a new computer who is having spam popup on the bottom right side of the screen (see linked image below) and I haven't been able to figure out the source to remove it. The user has used it for ...
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0answers
63 views

I currently have a very weird melware on my computer [duplicate]

**Please Note: I am deliberately misspelling the word melware for a good reason and the duplicate question cannot be accessed by me If you edit, please bear this in mind as I won't be able to access ...
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0answers
92 views

chrome is getting redirected to some ad website

I am not able to understand what is happening in my laptop. I open a any website like http://www.omnisecu.com/cisco-certified-network-associate-ccna/cisco-router-interface-configuration-commands.php ...
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2answers
4k views

When I open Google Chrome on Windows 10, it crashes the system almost instantly, why? [duplicate]

TL;DR When I open Google Chrome on Windows 10, it crashes the system almost instantly. In detail: My laptop stops responding (freezes) and I can hear louder cooling (supposedly higher CPU usage due ...
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0answers
19 views

What are the steps to remove reimageplus virus manually? [duplicate]

What are the steps to remove reimageplus virus manually(as in without using any third party software)? I tried using adwcleaner but it seems to keep coming back or something. How to completely remove ...
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0answers
25 views

What can I do about a virus changing my network? [duplicate]

I know I have a virus on my computer. The usual redirects, popups, etc. I also had a bitcoin miner installed (probably through a backdoor). My computer also periodically freezes. I think I found the ...
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0answers
38 views

Is there a way to access, read and modify System Volume Information? [duplicate]

I have an issue with a virus that is located in System Volume Information. However, I can't even see the folder in order to give myself ownership / permissions, even though I do have the "Show hidden ...
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1answer
3k views

How to permanently kill steam client bootstrapper

I have the following situation in my task manager: I don't know what kind of app it is, but definitely not Steam client bootstrapper because I didn't install it and also can't uninstall it. If I try ...
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1answer
42 views

Finding How a Virus Keeps Reinstalling? [duplicate]

I recently got infected with a ton of viruses, and I was able to clean out most of them, but there's still one that I can't get rid of. Here are the details (the computer is running Windows 10 x64): -...
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1answer
141 views

How do I get rid of showad.js in windows 10?

I keep getting this pop-up at the bottom of my screen that asks me what I want to do with Showad.js? It gives me the choice of Save - Save as or cancel. I always hit cancel. Is the sites I see with ...
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0answers
13 views

Can't remove dataup adware [duplicate]

Last night I got the dataup adware on my PC, I've done virus and malware removal before, but this one won't go away and is proving to be quite stubborn. I've used Malwarebytes, HitmanPro, and Norton ...
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1answer
39 views

How to get logs of crashes when system wont response

I got very strange thing happening all of sudden. My windows wont let me do right click Cltr alt del Click on taskbar Let me choose a icon Let me run antivurus It all started one day out of no ...
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0answers
470 views

Windows 2008 Server: Found a trojan in c:\Windows\Fonts\winlogon.exe. How do I delete that?

Miscrosoft Security Essentials does not detect it, but from its CPU consumption and location in the Fonts folder it clearly is a virus. From Task Manager I right click on "winlogon.exe" to Open File ...
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0answers
30 views

My files keep getting encrypted with the Rakhni Ransomware [duplicate]

I used the RakhniDecryptor to decrypt my files, but they keep getting encrypted. I used multiple scanners to search for the RakhniEncryptor on my PC: Malwarebytes/SuperantiSpyware/NOD32/Kaspersky ...
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0answers
246 views

Removable drive .lnk access is denied

I'm trying to remove flashdrive shortcut virus in windows 7. When I enter del *.lnk in cmd, I get this- Removable Drive <4 GB>.lnk Access is denied. How should I remove this error?
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2answers
694 views

Found “HowToRemove.html” on Windows task bar

While scrolling through the apps on my Windows 10 laptop, I found the above an app called "HowToRemove.html". I have never seen it before and I am pretty sure it wasn't there when I bought the laptop. ...
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1answer
204 views

What the heck is this, when my cursor is on that, it disappears?

do not know how it is uploaded or is it a program of ASUS, but it appears everytime until my mouse on it and it disappears, can not figure out what is this?
2
votes
1answer
147 views

Bootkit.0010 issues?

Did read this: How can I remove malicious spyware, malware, adware, viruses, trojans or rootkits from my PC? But, computer I have is out of the box (OEM) and I've never connected it to the internet. ...
0
votes
1answer
221 views

how do I create an AVG bootable USB device from Linux?

Per AVG instructions on creating a bootable USB device: Using the RAR/ZIP archive to create a USB bootable device To create a USB flash drive variant of AVG Rescue CD, you will need to do the ...
0
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2answers
70 views

Best Way to Remove Malware and Recover Files

So a family member's laptop got hit with a nasty virus which has made the device unusable including being unable to run a virus scan. The computeri simply freezes right after completing the boot up ...
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2answers
884 views

Removed a virus, W10 Cloud Protection & Automatic Sample submission disabled by group policy

The cause So, I did a stupid and executed an infected exe. Immediately my PC started acting up, all sorts of applications were installing, ads were popping up, you name it. I quickly started a ...
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1answer
2k views

Virus scanning via boot cd for Mac OS (external virus scan)

There are quite a few virus scanning boot cds/dvds/usb sticks, but I can't find information about which of them do support scanning a Mac OS system.nning Does anyone know more about external virus ...
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2answers
115 views

malware(2296) in Temp folder

I found a file name malware(2296).tmp in my temp folder. Can I delete this? Is it really a malware? It's been created over a year ago and I'm not sure how. Any help appreciated. Thanks
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3answers
5k views

Is this some kind of virus/malware on my laptop, or is it just a default system message?

Ever since my laptop crashed due to a Critical Structure Corruption, the pop-up in the screenshot appears after rebooting. I Googled if that shows up in other cases and noticed the font and grammar ...
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1answer
32 views

can anti-virus software detect virus which had been compressed into multiple files?

can anti-virus software detect virus which had been compressed into multiple files? I think the answer is no although not sure since I don't know how anti-virus software works.
122
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5answers
20k views

Why does anti-virus software not delete the viruses, malware, etc., but instead quarantine them?

Why does anti-virus software not completely delete the viruses, malware, etc., but instead quarantine them? Is it not better to completely get rid of them? Why? And how can I manually remove them?
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2answers
888 views

Spacebar Bugged? automatically closes applications

pressing the space bar causes programs to close. I don't know if it's a virus or what, already ran AVG anti-virus scan and it didn't help. It looks like when i click the spacebar this opens up and ...
0
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1answer
1k views

How to track down a process or potential virus that is eating my bandwidth on Windows 10?

I'll try my best to explain. I was on a rush today, so I downloaded something from a source I didn't know. I didn't double check (yep, my bad) and run the executable. I didn't explicitly run it as an ...
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0answers
36 views

Is it possible that I got a virus without clicking what I downloaded? [duplicate]

A couple of days ago I accidentally downloaded a file that looked very shady. My antivirus (Avira) pinged me that the file was suspicious, so I immediately deleted it, and then cleared my browsers ...
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0answers
27 views

DNSUnlocker ads in Firefox

I'm getting bombarded with ads in my browser "Brought to you by DNSUnlocker". This seems to only be effecting one site, and only in Firefox. The site however is a local development version of a site ...
205
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1answer
25k views

I am a victim of the Petya ransomware. Is there a solution to decrypt my disk?

My computer got encrypted by the Petya ransomware. After a long search I could not find a solution other than using file recovery software. This helps a bit, but I am wondering if there is a way to ...
0
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1answer
79 views

Every time I boot my pc a website loads

the website is http://gameloft.name/ obviously a malware but I did run programs like rkill (http://www.bleepingcomputer.com/download/rkill/) Then adwcleaner then spybot then browserbased scanners ...
5
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1answer
279 views

Can my Linux-mint become vulnerable after updating?

According to Linux Mint's blog post: The website of linux-mint is hacked and some ISOs are replaced with backdoored operating system. I am installing my operating system from a few weeks ago. ...
1
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2answers
922 views

Should quarantined files be deleted?

Windows Defender detected a virus on my computer and quarantined it. Is it better to leave it as it is or to delete it? In general, what are the circumstances under which one must not delete ...
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0answers
21 views

Infested with White Screen Virus? [duplicate]

A few days ago my screen turned completly white and I was not able to do anything. I had to kill my PC with the power-button and restart it. Everything worked fine so I thought is was just some kind ...
0
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1answer
230 views

Adware, malware popups and redirects [duplicate]

About a week ago, while browsing the internet - with my Lenovo S860 / Android / Chrome -, some popups came out, and initially i thought that the site has some ads, but it was something else. I've ...
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0answers
183 views

Noad steep tv ads running on PC

I have ads playing in the background of my PC. In the task manager there is a process named noad steep tv. If I try to end it, it just reappears after a few minutes. My antivirus doesn’t find anything....
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1answer
72 views

What kind of virus is this? Avast does not recognize it. [duplicate]

From time to time, a popup like this popups up and installs some random app. I scanned my PC with Avast, but it did not recognize any threat. And how to remove it?
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0answers
50 views

Trogan.GenericKD keeps appearing - worth wiping machine?

As the family tech support, I got a call when my folks started having some classic signs that they somehow got a virus. They have Sophos installed through a work program, but I guess it did not catch ...
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0answers
43 views

Possible Virus attack [duplicate]

Recently I scanned my Windows PC using Avast and it showed the presence of some weird malware in the result. It couldn't remove all of them nor it could move all the malware to the chest. Now I am ...
0
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1answer
122 views

Computer possibly hacked. Now what

I think someone somehow managed to gain remote access to my computer and was able to log into my ebay account and purchase some stuff. I was noticed the suspicious activity, and yanked the power cord, ...
4
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1answer
678 views

What is the command for removing windows shortcut virus?

We have to insert our pendrive (flash drive) at cyber cafes or other public places. So, it is almost impossible for us to ensure that systems we plug into are malware-free. As a result, we experience ...
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1answer
206 views

Weird redirects

We are getting a weird redirct from black-face.com (which I needed for a school assignment) to some other pages always flashing through zeroredirct1 (dot) com. On other computers, it happens for other ...
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vote
1answer
5k views

Will upgrading to windows 10 from 8.1 remove the existing virus and malware..? [duplicate]

I am using Windows 8.1 and I believe that it's been infected. I wanted to format it but I haven't backed up the files . will upgrading to windows 10 remove the virus ? Or is there any other way I can ...
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2answers
678 views

Files disappeared from memory stick

I worked on some documents on my memory stick and then most of the files on it disappeared. The system shows these stats for the stick: capacity 59.6GB, used 51GB, free 8.58GB That seems ...
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2answers
153 views

Unrecognised Executable taking 100% CPU

I'm fairly often getting an executable called NMC.exe taking 100% CPU on my Windows 8 (now 10) Laptop. NMC is the name of my System, I'm not sure if the naming is coincidental or if it is malicious ...
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3answers
16k views

smartsputnik.ru became my default search engine, replacing Google search [duplicate]

I had a major problem trying to get smartsputnik.ru from being my default browser. I'm pretty sure that it came from some weird Japanese game my neighbor's kid downloaded recklessly from some site. ...
1
vote
3answers
1k views

How can I safely do a complete hard disk drive wipe and Windows 7 reinstall due to a virus? [duplicate]

I have a Dell inspiron 1545 running Windows 7 professional and I have recently fallen victim to a Trojan virus that has somehow managed to surpass AVG, ZoneAlarm and Malwarebytes too! I have tried ...
7
votes
3answers
39k views

Windows 10 'Reset this PC' effective for removing malware?

I've long fallen back on reformatting my hard drive whenever I've got a virus/malware/spyware, but now that I've upgraded to Windows 10 can I put those days behind me because of the 'Reset my PC' ...