Bill is responsible for working with businesses to evolve ideas for new products and service from minimum viable product to production scale, focusing in the area of Virtual Agents/AI. In 13 years with Eaton, he has split time between IT and front-line customer support, giving him a business-oriented approach to IT solutions. Bill loves to get hands-on and partners closely with the Engineering team to explore the capabilities of new technologies and how it can bring value to Eaton businesses.